Director, Oversight

About Unlock

Unlock’s mission is to unleash the power of home equity to enrich people’s lives. We do this through a financial solution called a Home Equity Agreement or HEA, an entirely new way to access and utilize home equity. We’re not a lender, so there are no interest charges or monthly payments and homeowners with poor credit or high levels of debt can still qualify. We're beyond passionate about helping our customers build greater financial resiliency. We are mission driven, consumer centric and our products are designed for the way homeowners want to live their lives today - with flexibility and control.

About Unlock

Unlock’s mission is to unleash the power of home equity to enrich people’s lives. We do this through a financial solution called a Home Equity Agreement or HEA, an entirely new way to access and utilize home equity. We’re not a lender, so there are no interest charges or monthly payments and homeowners with poor credit or high levels of debt can still qualify. We’re beyond passionate about helping our customers build greater financial resiliency. We are mission driven, consumer centric and our products are designed for the way homeowners want to live their lives today – with flexibility and control.

About the role

The Director, Oversight will play a critical role in providing independent oversight of underwriting credit decisioning processes, policies, and overall credit risk management. Reporting to the Chief Credit Officer, this position is integral to maintaining the integrity of our credit portfolio, ensuring compliance with regulatory requirements, and driving sustainable growth.

What you’ll do

• • Review and challenge 1^st line underwriting decisions, ensuring adherence to established credit risk policies and frameworks. Monitor portfolio trends and recommend adjustments to underwriting criteria, as needed.
  • Develop, maintain, and enhance credit risk policies and procedures in alignment with business goals and regulatory expectations.
  • Ensure that policies are consistently applied and are reflective of the Credit Risk Appetite. Lead regular policy reviews.
  • Conduct periodic audits of the underwriting process to ensure efficiency, accuracy, and compliance. Build and monitor Underwriting Scorecards. Collaborate with 1^st line to identify and implement process enhancements.
  • Develop and maintain Key Risk Indicators (KRI’s) and metrics to monitor credit risk performance. Produce timely, accurate, consistent, complete, and relevant MIS for credit risk trends, emerging risks, and portfolio quality. Investigate and escalate significant credit risk concerns or policy breaches.
  • Act as a key liaison between the 1^st line credit underwriting team and senior management. Partner with compliance, legal, and other teams to ensure alignment on regulatory requirements and best practices.
  • Support strategic initiatives related to credit risk management, including new products and market entry.
  • Support overall business objectives (ex. origination growth, operational efficiency, conversion rate, etc.) while also maintaining investor-approved underwriting standards and asset return / quality.
  • Prepare succinct presentations for Credit Committee. Act as Secretary of Credit Committee and ensure accurate recording of proceedings.
  • Interacts with various levels of leadership, employees and customers, investors, often relaying sensitive and/or confidential information.

What we’re looking for

• Undergraduate degree (bachelor’s degree in business, marketing, analytics, or related field preferred) or equivalent professional experience.
• 5+ years of Underwriting, Mortgage, or HEA experience
• Strong and accurate analytical sense and ability to communicate effectively
• PC skills including working knowledge of the Microsoft environment and the ability to access, manipulate, organize and relay information in a meaningful way.
• Demonstrated ability to build and maintain relationships with internal and external stakeholders
• Ability to work in a fast-paced team environment.
• Familiarity with HEA
• Advanced Excel skills (including Pivot/VLOOKUP/Macros)
• Requires extensive sitting with periodic standing and walking.
• Requires significant use of personal computer, phone and general office equipment.
• Needs adequate visual acuity, ability to grasp and handle objects.
• Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
• May require off-site travel; remote work and frequent out-of-state travel

What we offer

• Opportunity to contribute to the build-out of CRM in a rapidly growing fintech company
• A dynamic work environment with opportunities for learning and professional development
• Competitive compensation and benefits package
• Collaborative and inclusive company culture
• Flexible work arrangements and a focus on work-life balance

Target base compensation is $150,000 annually. Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, Unlock’s Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options and paid time off.

Unlock is an equal opportunity employer. We evaluate qualified applicants without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.