Account Manager, Hospitality

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

As an Account Manager, you will support the North America Commercial Hospitality team by applying your partner management, business development, and industry expertise to drive growth for Flex Pay by Upgrade. Acting as the voice of our partners, you will work closely with internal teams—including product, design, engineering, compliance, vendor management, and legal. Drawing on your experience in partner management, you will build new relationships and grow existing partnerships.

We are currently looking for a dynamic and energetic self-starter to provide account management, operational, and sales support across our fast-growing hospitality vertical. As an Account Manager, working across multiple cross-functional teams and engaging with numerous external partner stakeholders, you are well organized, have a keen eye for detail, succinct communication and messaging skills and a proven ability to deliver results through others. You need to bring your “A” game plan for how you will support and grow your partners.

Come join the global leader in BNPL for merchants and help us make the customer buying experience more accessible and rewarding across the world.

This will be a hybrid position based in our San Francisco, New York, or Toronto offices.

What You'll Do:

• Own and manage partner relationships, serving as the primary point of contact across partner teams and project leads
• Achieve or exceed revenue targets and KPIs for existing partners
• Develop and maintain strategic account plans; lead business reviews and regular check-ins
• Provide analytical, operational, and presentation support to senior team members to grow key accounts 
• Support hospitality partners with operational needs to ensure a seamless guest experience from booking to check-in
• Deliver partner reporting to track performance, streamline operations, and identify growth opportunities
• Build and deliver custom, consultative sales presentations based on partner needs
• Leverage data visualization tools to identify trends, deliver insights, and track progress while evaluating risks
• Advise partners on marketing best practices and building awareness/adoption of BNPL
• Collaborate cross-functionally with Product, Engineering, Data, Legal, and Design teams to deliver on partner priorities and enhance the product offering
• Manage partner initiatives—from planning to launch and ongoing optimization
• Maintain accurate monthly and annual forecasts for your partner portfolio
• Drive growth by increasing Upgrade’s share of partner transactions and expanding marketing campaigns

What We Look For:

• Bachelor’s degree in business, marketing, or a related field
• 3+ years of relevant business experience 
• Experience in the hospitality or travel industry is highly preferred
• Comfortable managing external partner relationships and supporting business development and growth
• Strong data skills with the ability to analyze information and identify opportunities 
• Trusted by clients, with good relationship-building abilities
• Organized, detail-oriented, proactive, and able to stay calm under pressure
• Skilled in project planning and adaptable to changing priorities
• Experience working in a fast-paced, growing tech environment
• Customer-focused and dedicated to supporting both internal and external partners
• Works with urgency, enjoys collaborating with diverse teams, and is motivated to succeed
• Strong verbal and written communication skills

What We Offer You:

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives 

The compensation range of this position is USD $100,000 - $120,000 annually plus bonus, equity and benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement.