Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

Upgrade is seeking a Program Support (OPS) Specialist to join our team in Phoenix, AZ. The Program Support Team supports the overall organization with various centralized tasks including knowledge and task maintenance, program development, and process improvement. The Program Support role is responsible for supporting the enhancement and growth of Upgrade’s first line of defense Oversight Program. Reporting to the Program Support Supervisor, this individual contributor will engage with various partners, including leadership, to complete Oversight deliverables, projects, and initiatives.


Starting Pay: $24.00

What You’ll Do:

• Act FAST to identify opportunities to establish internal processes that support the effective observation of Service Center tasks to mitigate regulatory risks
• Builds productive internal relationships with peer-level positions to resolve issues quickly to stay on course
• Collaborate with Stakeholders and Business Partners to HELP develop appropriate methods to facilitate effective and efficient first-line defense (FLOD) reviews
• Create and track business deliverables to keep Oversight initiatives up to date
• Develop internal job aides, procedures and process flows to depict Oversight processes
• Identify, assess, recommend, and support the implementation of IMPROVEments to core processes
• OWN individual results and strive for continuous improvement to best support the business needs and role expectations
• Other tasks and duties as assigned
  

What We Look For:

• 1+ year of applicable experience  in a compliance or project management-related role
• Ability to effectively prioritize multiple responsibilities and schedule requirements to meet deadlines
• Ability to work independently but a team player who can effectively collaborate across multiple groups
• Adaptable and flexible to changes in business needs as it relates to the role and daily responsibilities
• Advanced technical skills including proficiency in Microsoft, Google Suite, data mining tools, and/ or statistics with the aptitude to learn new programs
• Collaborative, non-confrontational, well-thought-written, and verbal communication style that promotes growth and partnership
• Experience in banking and financial services preferred
• Experience interpreting rules and guidelines for appropriate decision-making 
• Highly adaptable to an ever-changing environment
• Positive attitude 
• Proven track record of meeting and exceeding expectations
• Self-starter with the ability to thrive with minimal supervision
• Strong attention to detail
• Superior written and verbal communication skills with the ability to analyze data to clearly and concisely convey operational successes, trends, and opportunities

What We Offer You: 

• Great open office space
• Paid time off (PTO)
• 401K matching
• Comprehensive benefits package: Medical, dental, vision, life insurance & disability
• Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
• Paid parking or platinum pass
• New Hire Training Program
• Wellness Incentive Program
• Kitchen fully stocked with snacks and beverages
  

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For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement.