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Partner Support Specialist (all genders)

Madrid

Meet Urban Sports Club

We are Europe’s leading platform for sports and wellness. Our mission is to inspire people to lead active, healthy lives  and with just one membership we offer access to thousands of fitness and wellness experiences across Europe.

But what truly sets us apart? We believe our people are at the heart of everything we do. If you’re curious about how we work, what we value and how you might grow with us, explore our Culture Hub & Career Opportunities.

The opportunity 

As Partner Support Specialist (all genders) you will focus on Partner inquiries. You will take over an active role in our team, handling advanced cases independently, maintain knowledge of our Partners and services, and be in close contact with all corresponding team members as well as our Team Leads.

You will ensure a great Partner experience across the whole Urban Sports Group (all brands) so they can, in turn, offer the best experience to our members. You will balance the needs of both groups of customers and so play an essential role in keeping our partners and members happy.

What you will do

  • Responsible for the Onboarding and Offboarding process as well as setting up new locations.
  • Be the first contact point for high-level partner support topics. 
  • Taking ownership for clear and accurate partner profile information.
  • Take care of all the financial and accounting related support requests.
  • Demonstrate deliverables in terms of KPIs and service level agreements.
  • Be the main responsible for contract changes, merchant change and missing payouts tasks.
  • Work in close collaboration with the training and knowledge specialist to drive process improvement and lower the partner contact coefficient in financial support requests.

What you'll need to succeed

  • Excellent communication skills in Spanish & English, both spoken and written 
  • Confident with tools such as Zendesk, Pipedrive and remote tools.
  • Technical mindset and ability to quickly learn new tools and systems
  • Strong analytical skills with a solution-oriented approach to complex partner requests.
  • Ability to work cross-functionally and build strong relationships with internal stakeholders.
  • You have the ability to respond appropriately also under pressure and have excellent problem-solving skills
  • You are can motivate yourself, have theability to multitask and pay close attention to small details

What’s in it for you 

  • Free Urban Sports Club L Pro Membership + Friends and Family Discount: Stay active with free membership, plus discounts for friends and family.
  • Flexible Work Model: Enjoy a hybrid work setup, balancing on-site and remote work options to fit your lifestyle.
  • Extended Remote Work Options: Work up to 120 days remotely within the EU, the UK, and Switzerland, including 30 days outside the EU. You’ll also have the option to desk-swap at our other European offices.
  • WorkOUT Life Balance: Take advantage of 30 days of paid vacation annually, plus two additional days for volunteering, flexible working hours, and complimentary access to our mental health provider Open Up.
  • Personal Development: Receive an annual budget of €1,000 for professional growth, with regular internal training sessions and weekly German and English language classes.
  • Engaging Team Culture: Participate in regular team and company events along with wellness initiatives that help you stay productive, healthy, and engaged in a hybrid work environment.

Urban Sports Club is committed to providing a friendly, safe, and welcoming environment for everyone who applies for a position or already works with us, regardless of their sports preferences, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion (or lack thereof).

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When you apply to a job on this site, the personal data contained in your application will be collected by Urban Sports GmbH(“Controller”), which is located at Voltairestr. 10, 10179 Berlin and can be contacted by emailing jobs@urbansportsclub. Controller’s data protection officer can be contacted at datasecurity@urbansportsclub.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be subject to appropriate additional safeguards under standard clauses according to Art. 28 GDPR. Also, greenhouse is listed under the EU-US Privacy shield to provide a proper level of security for your information provided (https://www.privacyshield.gov/participant?id=a2zt00000004U1KAAU). Your personal data will be retained by Controller as long as it is necessary to evaluate your application for employment. Personal data is stored exclusively for the purpose of filling the vacant position for which you have applied. For reasons of general equal treatment, the German law permits further storage of your data for a further two months after completion of the application procedure in accordance with § 15 Para. 4 of the General Equal Treatment Act (Allgemeines Gleichbehandlungsgesetz - AGG). Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.* If you wish more details regarding your rights please contact our data protection officer.

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