Current opportunities at Vacasa, a Casago Company

About this Job As part of our operations leadership team, you'll guide our geographically dispersed staff to achieve success across multiple locations. You'll develop emerging leaders, build strong teams that meet KPIs, and balance operational efficiency with quality standards to ensure exceptional experiences for owners, guests, and employees. Compensation $85000 - $100000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location. More benefits and company perks information below. Essential Job Functions Lead and develop a team of employees, including General Managers, through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals. Oversee daily operations and workflow management for a portfolio of properties to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes. Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for. Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency. Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis  Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets. Conduct regular inspections prior to guest and owner arrivals. Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.  Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations.  Collaborate with cross-functional teams and stakeholders to align departmental goals with broader organizational strategy. Represent the team in leadership meetings and communicate strategic decisions effectively to direct reports. Partner and assist your Onboarding team when new units join the portfolio. Other duties as assigned because every day is different in hospitality! Skills + Qualifications Experience working in hotel, hospitality, vacation or similar industry is highly preferred. Minimum 5 years experience working in operations positions within this or similar industry.  Prior experience in supervisory or management level position in a similar industry. Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices. This role involves frequent travel between worksites, so reliable personal transportation is essential. Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners. Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment. Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always. Workplace Environment + Physical Requirements Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions. We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this. Hybrid work environment with in-person local office worktime required. Reliable transportation required. Regular travel within the locally assigned market and / or region. Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance. Benefits + Perks Health/dental/vision insurance based on hours worked Employer Sponsored & Voluntary Supplemental Benefits based on hours worked 401K retirement savings plan with immediate 100% company match on the first 4% you contribute Health & Dependent Care Flexible Spending Accounts based on hours worked Paid Flex Time Off Employee Assistance Program (EAP) Employee Discounts Please visit our careers page to review our full benefits offering

About This Job The Night Auditor is responsible for overall resort operations during the overnight shift. The primary focus (not an exhaustive list) is on all Front Desk and Night Audit responsibilities, including overseeing the property, handling complaints, assisting guests, addressing disturbances, entering and auditing reservations, preparing arrival documentation, and collecting payments as appropriate. Compensation $22 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location. More benefits and company perks information below. Essential Job Functions Act as the first point of contact for  our guests, vendors, and, occasionally, our owners within a local management office during the overnight shift. Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern. Assign rooms and issue room keys. Check out departing guests efficiently and politely and explain charges if necessary Handle cash transactions and post guest room charges. Confirm room reservations. Print and distribute all necessary reports to various departments. Handle nightly closing and balancing of all shift reports and daily posting transactions. Verify daily arrivals with registration cards, vouchers and/or itinerary, category, rates, dates, etc. Prepare for the next day's arrivals. Prepare and distribute Daily Summary Report. Security walk-throughs every 2 hours. Address and / or report disturbances to management. A first reporter for medical and other emergencies. Assemble check-in packets, make key cards and parking passes. Other duties as assigned because every day is different in hospitality! Skills + Qualifications Experience working in hotel, hospitality, vacation or similar industry is highly preferred. Minimum 1 year experience in customer service, front desk or similar position. Previous experience working overnight shifts is highly preferred.  Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms. This role involves frequent travel between worksites, so reliable personal transportation is essential. Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners. Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment. Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always. Workplace Environment + Physical Requirements Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions. We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this. Reliable transportation required. Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance. Benefits + Perks Health/dental/vision insurance based on hours worked Employer Sponsored & Voluntary Supplemental Benefits based on hours worked 401K retirement savings plan with immediate 100% company match on the first 4% you contribute Health & Dependent Care Flexible Spending Accounts based on hours worked Paid Vacation & Sick Time Employee Assistance Program (EAP) Employee Discounts Please visit our careers page to review our full benefits offerings

About This Job As our Concierge, you'll be the go-to person for fulfilling guest and owner requests through our approved vendor network while coordinating special events and maintaining communication across all resort departments. You'll ensure VIP and repeat guests receive personalized recognition and amenities, while maintaining the lobby and front entrance areas to create outstanding first impressions. This role combines guest relations, event coordination, and attention to detail to create memorable experiences that exceed expectations. Compensation $23 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location. More benefits and company perks information below. Essential Job Functions Coordination of in-room guest services directory. Handle and service all guests’ and owners’ needs, in conjunction with an approved vendor list. Establish, when possible, appropriate commission between the vendors and staff. Ensure that all arriving guests are notified of room availability within the standard time frame. Assist in establishment of guest recognition program, and in the development of amenities and welcome gifts for repeat and VIP guests. Ensure all departments are aware of every aspect of activities and special events within the resort. Establish a weekly listing of all special events, times and directions for guests and guest services staff. Ensure the cleanliness of the lobby, front entrance, and guest registration area. Ensure the brochure rack is in accordance with the Marketing Department’s requirements. Coordinate with Guest Services to ensure all guests’ requests are handled in a satisfactory manner. Check VIP and owner units for proper cleanliness and condition before arrival. Notify Guest Services of return guests and welcome them appropriately. Other duties as assigned because every day is different in hospitality! Skills + Qualifications Experience working in hotel, hospitality, vacation or similar industry is highly preferred. Minimum 1 year experience in-person customer service role is a bonus.  Excellent time management skills with the ability to change activity frequently and cope with interruptions Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms. This role involves frequent travel between worksites, so reliable personal transportation is essential. Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners. Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment. Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always. Workplace Environment + Physical Requirements Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions. We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this. Reliable transportation required. Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance. Benefits + Perks Health/dental/vision insurance based on hours worked Employer Sponsored & Voluntary Supplemental Benefits based on hours worked 401K retirement savings plan with immediate 100% company match on the first 4% you contribute Health & Dependent Care Flexible Spending Accounts based on hours worked Paid Vacation & Sick Time Employee Assistance Program (EAP) Employee Discounts Please visit our careers page to review our full benefits offerings