Community Association Manager at Main Street Station

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

What We’re Looking For

We are seeking an experienced Community Association (VCAM) Manager who is a community association professional to support the achievement of the organization's goals as we continue to expand our business. The successful candidate will be a self-motivated, service-oriented individual who wants to be part of an evolving team in a fast-paced, rapidly growing environment. This position requires you to be a liaison between Vacasa and community associations (HOAs and COAs) while cultivating strong relationships. A day in the life with your team might include everything from Board of Director communications, working with the Vacasa Community Association Management accounting team, overseeing our Vacasa Community Association Management maintenance and pool teams, checking the work of housekeepers, and working with contractors on capital projects. You are responsible for identifying leaders, coaching and growing your team into a strong unit and understanding where better efficiency can be gained while balanced against a focus on quality. Above all else, you will be a strong leader who drives your team to create amazing homeowner, guest, and employee experiences. 

Compensation

• $79000 - $85000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location.
• More benefits and company perks information below

What You’ll Do

• Plan and monitor future and day-to-day operations of assigned communities
• Supervise and coach assigned team members
• Oversee implementation of Board policy and directives
• Act as primary Board liaison between the associations’ Board of Directors and Vacasa Community Association Management
• Assist with administration of the associations’ Board of Directors
• Coordinate and attend all meetings involving the associations’ Board of Directors
• Schedule and coordinate annual and regular meetings of all Boards and membership of each association 
• Be responsible for all correspondence between Vacasa Community Association Management and associations’ Board of Directors, as well as owners and tenants
• Assist with the production of Board budgets, meeting agendas, architectural reviews, reserve studies, and all other Board responsibilities
• Oversee collection of dues, assessments and fines
• Oversee collection of delinquent accounts pursuant to association delinquency policy
• Ensure that the periodic owner and association statements are produced accurately and timely. 
• Ensure Boards are aware of legal actions involving the Associations
• Work as a liaison between the Board and legal counsel, as well as the Board and the Board Advisory Committees 
• Attend Board meetings per the management agreement and community events as needed
• Prepare Board packages according to established time frame
• Work with the Board on strategic initiatives, policy governance and association projects for each community
• Coordinate with Field Operations Team members to ensure that the Board's operations directives are communicated and executed upon
• Act as a liaison between the association and Field Operations Team
• Ensure compliance with all laws and conformity to established regulations
• Conduct site visits 
• Provide Board orientation and training
• Mediate disputes and conflicts of members within the association
• Oversee general maintenance and upkeep of common areas in a community
• Add new targeted associations to the portfolio through business development activities
• Assist in the growth of the program and its offerings to our associations
• Other duties as assigned

The Skills You’ll Need

• 2+ years of community association management experience
• A thorough understanding of community association laws and regulations 
• Demonstrated financial acumen 
• Professional credentials preferred: CMCA, AMS, or PCAM
• Ability to travel to various sites and attend necessary meetings. This is not a 9-5 job, you may be called upon after normal business hours and on weekends, and flexibility is key.
• Experience working in a fast-paced and highly cross-functional organization
• Accomplished range of skills from strategic thinking to creative and detailed execution
• Strong interpersonal and problem-solving skills, and a love for helping others see a path forward
• A tolerance for ambiguity, and the ability to stay focused on getting results

What you’ll get

• Health/dental/vision insurance - employee & family coverage options
• Employer Sponsored & Voluntary Supplemental Benefits
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts
• Flexible vacation time
• Paid sick days and holidays
• Paid parental leave after one year of tenure
• Employee Assistance Program
• Career advancement opportunities
• Employee discounts
• All the equipment you’ll need to be successful
• Great colleagues and culture
• Please visit our careers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. 

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.