Current opportunities at Vacasa, a Casago Company

Acerca de este Trabajo The Casago University (CGU) Agent provides essential technical assistance and system support to employees across all Casago branches and franchises. Reporting to the CGU Director, this position focuses on troubleshooting system-related issues, maintaining data accuracy, and ensuring employees can effectively use Casago’s platforms and tools. As a key member of the support team, the CGU System Support Agent works closely with various departments to resolve technical challenges, manage system functionality, and improve operational efficiency. This role requires strong problem-solving skills, attention to detail, and the ability to provide clear, concise technical guidance. Compensation $30017 - $36666 / monthly MEX. Actual salary will vary based on skills, experience, education, and/or location. Learn more about company benefits and perks below. Essential Job Functions Technical Support & Systems Management: Respond to and resolve system-related inquiries from Casago employees. Diagnose, troubleshoot, and escalate technical issues to appropriate teams when necessary. Conduct regular audits to ensure accurate system data, including property onboarding, pricing updates, and user access control. Monitor and report system errors, working with internal teams to ensure timely fixes. Assist with system-related processes such as payment reports, reservations, and commission processing for franchise partners. Documentation & Reporting: Maintain and update technical documentation, including troubleshooting guides and system FAQs. Provide recommendations for system improvements based on user feedback and common issues. Generate reports on system performance, user inquiries, and technical challenges for review by management. Support the development of surveys to collect feedback on system functionality and support services. Collaboration & Communication: Work closely with site managers and franchise teams to address system-related concerns. Keep employees informed of system updates, downtime, and best practices for resolving common issues. Collaborate with CGU Learning Partner  to ensure employees receive necessary system training but do not conduct training sessions. Assist with onboarding new markets by ensuring system readiness and troubleshooting technical challenges. Provide additional technical support as requested by the CGU Director or department manager. Support continuous improvement initiatives by analyzing program performance, identifying bottlenecks, and implementing process optimizations. Stay current with industry trends, best practices, and emerging technologies relevant to the function. Contribute to a collaborative work environment that promotes open communication, innovation, and employee engagement.  Collaborate with cross-functional teams and stakeholders to align departmental goals with broader organizational strategy. Other duties as assigned because every day is different in hospitality! Skills + Qualifications Experience working in hotel, hospitality, vacation or similar industry is highly preferred. College education is strongly preferred, though we recognize that great talent comes from many different paths. Familiarity with Streamline, VecinoApp, LetsGo, and Good Neighbor. Expertise in system modules such as Trust Accounting, Legacy Accounting, Property Care, Pricing Tools, Phone Support, and Admin tools. Understanding of OTA dashboards like Airbnb, VRBO, Expedia, and others. Strong analytical and troubleshooting abilities. Ability to communicate complex technical information clearly to non-technical users. Ability to navigate system documentation and provide support based on troubleshooting materials. Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms. Communicates clearly and confidently—whether it's over email, on a video call, or in person—and can build strong connections with both team members and clients. Workplace Environment + Expectations In-person local office worktime required. Reliable transportation required. Typically a Monday - Friday workweek with expectations to be flexible to support the needs of the business. Occasional travel less than 10% of the time. Physical Demands Ability to move freely (standing, stooping, walking, bending, pushing, pulling, and repetitive hand/finger motions) and lift up to a maximum of twenty-five (25) pounds without assistance. Benefits + Perks Health insurance Employee Assistance Program Professional growth opportunities Employee discounts Excellent colleagues and culture

About this Job The Property Caretaker supports an assigned portfolio of vacation rental properties with responsibilities including all aspects of property management, including owner and guest relations, maintenance, and housekeeping. Supports cross-functionally across the team. This job serves our Conway, NH market.  Compensation $22 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location.  Up to $100 per month car allowance for eligible employees  More benefits and company perks information below Essential Job Functions Assists in the daily operations of the assigned portfolio of homes. Identify areas for improvement, assisting managers in process enhancements to drive efficiency and quality outcomes. Support the team with escalated guest and homeowner concerns by responding to emails, calls and tickets. Perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc). Conduct regular inspections prior to guest and owner arrivals. Works to resolve guest and homeowner concerns by responding to emails, calls and tickets. Partners with the management team on escalated issues.  Partners and assists your Business Development Representative and management team when new units join the portfolio. Supports cross-functionally across the team as needed. Other duties as assigned because every day is different in hospitality! Skills + Qualifications  Experience working in hotel, hospitality, vacation or similar industry is highly preferred. Minimum 1 year experience in housekeeping, maintenance or similar role.  Excellent time management skills with the ability to change activity frequently and cope with interruptions. Strong attention to detail. Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms. This role involves frequent travel between worksites, so reliable personal transportation is essential. Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners. Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment. Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always. Workplace Environment + Physical Requirements Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions. We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this. Reliable transportation required. Regular travel within the locally assigned market and / or region. Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance. Benefits + Perks Health/dental/vision insurance based on hours worked Employer Sponsored & Voluntary Supplemental Benefits based on hours worked 401K retirement savings plan with immediate 100% company match on the first 6% you contribute Health & Dependent Care Flexible Spending Accounts based on hours worked Paid Vacation & Sick Time Employee Assistance Program (EAP) Employee Discounts Please visit our careers page to review our full benefits offerings