Current opportunities at Vacasa, a Casago Company

Acerca de Este Trabajo El Cuidador de la Propiedad se encarga de una cartera asignada de propiedades de alquiler vacacional y sus responsabilidades incluyen todos los aspectos de la gestión de propiedades, como las relaciones con los propietarios y los huéspedes, el mantenimiento y la limpieza. Presta apoyo de manera interfuncional a todo el equipo. Compensación $23750 / mensuales MEX. El salario real variará en función de las competencias, la experiencia, la formación y/o la ubicación del candidato. Ayuda para coche de hasta 100 USD al mes para los empleados que reúnan los requisitos. Más información sobre beneficios y ventajas de la empresa a continuación. Funciones Esenciales del Puesto Ayuda en las operaciones diarias de la cartera de viviendas asignada. Identifica áreas de mejora y ayuda a los gerentes a optimizar los procesos para impulsar la eficiencia y la calidad de los resultados. Apoya al equipo con las inquietudes de los huéspedes y propietarios respondiendo a correos electrónicos, llamadas y tickets. Realiza tareas sencillas de mantenimiento del hogar (cambiar bombillas, arreglar bisagras de puertas, desatascar un inodoro, etc.). Realiza inspecciones periódicas antes de la llegada de los huéspedes y propietarios. Trabaja para resolver las inquietudes de los huéspedes y propietarios respondiendo a correos electrónicos, llamadas y tickets. Colabora con el equipo de gestión en los problemas escalados.  Colabora y ayuda a su representante de desarrollo empresarial y al equipo de gestión cuando se incorporan nuevas unidades a la cartera. Presta apoyo interfuncional al equipo según sea necesario. Otras tareas asignadas, ¡porque cada día es diferente en el sector hotelero! Habilidades + Cualificaciones Se requiere un nivel avanzado de inglés. Se valorará muy positivamente la experiencia laboral en el sector hotelero, hostelero, vacacional o similar. Mínimo 1 año de experiencia en limpieza, mantenimiento o funciones similares.  Excelentes habilidades de gestión del tiempo, con capacidad para cambiar de actividad con frecuencia y lidiar con interrupciones. Gran atención al detalle. Conocimientos tecnológicos y experiencia en el uso de diversos sistemas y aplicaciones digitales, y comodidad en el uso de aplicaciones móviles, tabletas y diversas plataformas de software. Este puesto implica viajar con frecuencia entre distintos lugares de trabajo, por lo que es esencial disponer de un medio de transporte personal fiable. Fiable y preparado. Llegar a tiempo y estar listo para empezar es fundamental para crear estancias excelentes para nuestros huéspedes y tranquilidad para nuestros propietarios. Debe ser fiable, motivado y capaz de trabajar de forma independiente, al tiempo que contribuye de forma positiva a un entorno de trabajo en equipo. Se siente cómodo hablando con la gente, ya sea en línea o en persona, y es capaz de compartir información de forma clara, reflexiva y representando siempre a la empresa de forma positiva. Entorno Laboral + Requisitos Físicos El trabajo puede realizarse en interiores o exteriores, en diversos entornos, como viviendas particulares, complejos turísticos, oficinas y lavanderías, a menudo en condiciones climáticas variables. Nos dedicamos al sector hotelero y nuestros horarios pueden variar en función de las necesidades de los huéspedes y los propietarios. Los turnos pueden incluir madrugadas, tardes, fines de semana y días festivos. Se requiere flexibilidad para adaptarse a ello. Se requiere transporte fiable. Viajes regulares dentro del mercado y/o la región asignados localmente. Capacidad para moverse libremente (mantener el equilibrio, trepar, gatear, conducir, ponerse en cuclillas, permanecer de pie, agacharse, caminar, inclinarse, empujar, tirar, alcanzar objetos y realizar movimientos repetitivos con las manos y los dedos) y levantar hasta un máximo de cincuenta (50) libras sin ayuda. Beneficios + Ventajas Seguro de salud Programa de Asistencia al Empleado Oportunidades de crecimiento profesional. Descuentos para empleados. Todo el equipo que necesitarás para tener é Compañeros y cultura excelentes.

About This Job As a Maintenance Technician, you'll travel between multiple vacation rental properties daily, performing general repairs, preventative maintenance, and troubleshooting issues like appliances, HVAC, plumbing, and wifi to ensure guests and owners have exceptional experiences. This role involves coordinating with third-party vendors, participating in on-call coverage for urgent issues, and maintaining company standards for guest satisfaction and efficiency. Perfect for someone who enjoys variety, problem-solving, and takes pride in keeping properties in top condition while providing excellent customer service. Compensation $25 - $27 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location. Up to $250 per month car allowance for eligible employees. More benefits and company perks information below. Essential Job Functions Complete maintenance tasks and projects as assigned, traveling between multiple worksites each day within the assigned market.  Create a welcoming environment for our guests and owners by ensuring our homes are well maintained with general repairs, preventative maintenance and inspections. Respond to guest issues regarding maintenance, as needed including but not limited to appliance troubleshooting, cable/wifi troubleshooting, basic HVAC repair and light plumbing. Coordinate completion of owner-approved maintenance through creation and delegation of maintenance and housekeeping tickets. Negotiate, and maintain working relationships with third-party vendors. Meet and maintain company standards and metrics such as guest or owner satisfaction, accuracy, efficiency, and annual cost. Be part of an on-call coverage rotation within the maintenance team to address urgent issues. Establish and maintain open and regular communication and collaborative relationships with team members and management team. Be available and willing to assist your colleagues and management team and provide cross-coverage in other roles as needed to address urgent issues.  Maintain hot tubs as needed - we offer on-site training. Collect and remove trash and debris. Ensure follow through on assigned maintenance tasks using in-house assignment systems and respond to time-sensitive maintenance needs. Coordinate with third-party service providers. Other duties as assigned because every day is different in hospitality! Skills + Qualifications Experience working in hotel, hospitality, vacation or similar industry is highly preferred. 2 years of basic property maintenance experience is highly preferred. Working knowledge of basic appliance repair, electrical systems, plumbing repair, HVAC repair, painting, and carpentry skills Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms. Excellent time management skills with the ability to change activity frequently and cope with interruptions. Highly responsive and reliable.  This role involves frequent travel between worksites, so reliable personal transportation is essential. Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners. Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment. Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always. Workplace Environment + Physical Requirements Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions. We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this. Reliable transportation required. Regular travel within the locally assigned market and / or region. Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance. Benefits + Perks Health/dental/vision insurance based on hours worked Employer Sponsored & Voluntary Supplemental Benefits based on hours worked 401K retirement savings plan with immediate 100% company match on the first 6% you contribute Health & Dependent Care Flexible Spending Accounts based on hours worked Paid Vacation & Sick Time Employee Assistance Program (EAP) Employee Discounts Please visit our careers page to review our full benefits offerings

About This Job We are looking for a strong operations manager to help lead a team and support a General Manager with their regional goals. The ideal candidate leads by example, communicates effectively, and is passionate about the tiny details, making positive experiences in every interaction with team members, guests, and owners. Compensation $65000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location. More benefits and company perks information below. Essential Job Functions Manages a portfolio of properties.  Oversee daily operations and workflow management to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes. Lead and develop a team of employees through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals. Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for.  Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency. Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis.  Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets. Partner and assist the Onboarding team when new units join the portfolio. Perform home maintenance (appliance/ cable/ wifi troubleshooting, basic HVAC repair, light plumbing, etc). Conduct regular inspections prior to guest and owner arrivals. Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.  Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations.  Collaborate with cross-functional teams and stakeholders to align departmental goals with broader organizational strategy. Represent the team in leadership meetings and communicate strategic decisions effectively to direct reports. Other duties as assigned because every day is different in hospitality! Skills + Qualifications Experience working in hotel, hospitality, vacation or similar industry is highly preferred. 3 - 5 years of experience in department  manager level role within the hospitality industry or similar. Prior experience in supervisory or management level position in a similar industry. Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices. This role involves frequent travel between worksites, so reliable personal transportation is essential. Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners. Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment. Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always. Workplace Environment + Physical Requirements Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions. We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this. Hybrid work environment with in-person local office worktime required. Reliable transportation required. Regular travel within the locally assigned market and / or region. Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance. Benefits + Perks Health/dental/vision insurance based on hours worked Employer Sponsored & Voluntary Supplemental Benefits based on hours worked 401K retirement savings plan with immediate 100% company match on the first 6% you contribute Health & Dependent Care Flexible Spending Accounts based on hours worked Paid Flex Time Off Employee Assistance Program (EAP) Employee Discounts Please visit our careers page to review our full benefits offerings