Homeowner Franchise Conversion Manager

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.

What we’re looking for

We’re looking for individuals who have a successful track record of bringing new and innovative solutions to any task they take on. Franchise Conversion Homeowner Managers focus on mitigating risks, reducing owner churn, building relationships and trust with owners, creating communication plans, and overcoming objections. You’ll work on multiple projects at once and be exposed to all aspects of Vacasa’s business.

You will need to be able to thrive in a fast-paced and ever-changing environment by being both efficient and accurate while positively representing the company. There will be plenty of opportunities for you to learn and grow with us if successful in this role!

This position in 100% remote. Ability to work from home and resides in one of the followings states: AK, AL, AZ, CA, CO, DE, FL, GA, HI, ID, IL, IN, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, or WY

What you'll do

• Confidently lead multiple projects while also being a point of escalation for other projects
• Coach, manage, and mentor 1-5 direct reports, investing time in their development
• Be a subject matter expert for several relevant topics to create process improvements and training for other team members
• Collaborate cross-functionally across departments and team scopes to problem-solve and remove barriers.
• Be accountable for owner retention metrics and churn on each project to maintain a retention rate of 95% or above.
• Perform diligence and assessments of the current company’s operations and individual owner contracts 
• Confidently identify risks and issues through diligence review and ongoing discussion, then present viable mitigation solutions.
• Educate owners on management agreement terms and articulate how it differs from the previous management agreement
• Determine a go-to-market plan in collaboration with other project team members and local operations leadership
• Create owner communications to provide a seamless transition and ensure owners are always up to date by anticipating questions and concerns before they arise
• Manage direct owner communication through the duration of the integration timeline
• Assist in training support of local owner-facing team pre and post go live
• Overcome owner objections and concerns throughout the conversion process to convert contracts and smoothly onboard owners
• Create tracking documents, utilizing mastery of formulas to manage projects and track documents 
• Be willing to travel onsite when necessary
• Other duties, as assigned.

Skills you'll need

• Strong innovative skills that help improve the work product quality of the team or help increase the team’s efficiency. 
• Understand scope & responsibilities and collaborate throughout the project
• Ability to quickly build relationships and trust
• Strong change management skills, particularly in providing owner-centric communication that provides education on transition timelines, policy changes, and Vacasa’s value & benefits.
• Seamless handoff to central and local teams.
• Comfortable and confident on the phone, including cold calling. 
• Excellent time management skills to manage multiple projects simultaneously as well as maintain communication and relationships of up to 80 owners at a time.
• Assess risks and confidently provide mitigation plans
• Ability to think on your toes, problem solve, and think outside the box
• Consistently displays professionalism, empathy, trustworthiness, and accountability.
• Proficient in Excel and Google Suite

Compensation:

• $87000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location. 
• More benefits and company perks information below.

What you’ll get

• Health/dental/vision insurance - employee & family coverage options
• Employer Sponsored & Voluntary Supplemental Benefits
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts
• Flexible vacation time
• Paid sick days and holidays
• Paid parental leave after one year of tenure
• Employee Assistance Program
• Career advancement opportunities
• Employee discounts
• All the equipment you’ll need to be successful
• Great colleagues and culture
• Please visit our careers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. 

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

An offer of employment for this role will be contingent upon the successful completion of a background check.

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