Current opportunities at Vacasa, a Casago Company

What we’re looking for Supports the Local Housekeeping Department and Operations Team, ensuring a welcoming environment for our guests and owners by ensuring homes are clean and well cared for, meeting and maintaining Vacasa’s Standard Unit Appearance Guidelines and correcting any/all  inconsistencies in units entered. Compensation $22 - $25 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location. More benefits and company perks information below. What you’ll do Professionally clean and maintain Vacasa properties using cleaning procedures and products in conformance with prescribed company standards Sweeping, vacuuming, mopping, dusting, and washing all surfaces  Move all reasonably portable furniture in rooms to clean under and behind Assist with laundry as needed Create a welcoming environment for our guests and owners by ensuring homes are clean and cared for Identify and note any damages to homes. Create maintenance tickets as necessary Collect and remove trash and debris  Meet and maintain required Housekeeping metrics Attend all mandatory individual and team meetings Replenish consumable items such as soaps and paper products Maintain hot tubs as needed; no experience necessary - we offer on-site training Other responsibilities as assigned - because every day looks different The skills you’ll need and position requirements  Working knowledge of professional housekeeping and inspection processes, prior housekeeping experience a plus Ability to work well under pressure in an agile, fast-paced environment, with flexibility to change assignments frequently based on needs of the business. Highly responsive and reliable  Reliable transportation required Strong attention to detail Adhere to all company policies and procedures What you’ll get Health/dental/vision insurance based on hours worked Employer Sponsored & Voluntary Supplemental Benefits based on hours worked 401K retirement savings plan with immediate 100% company match on the first 6% you contribute Health & Dependent Care Flexible Spending Accounts based on hours worked Paid Vacation & Sick Time Employee Assistance Program (EAP) Employee Discounts Please visit our careers page to review our full benefits offerings Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.  Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited. Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years. An offer of employment for this role will be contingent upon the successful completion of a background check.

About This Job As our Front Desk Specialist, you'll serve as the primary contact for guests, vendors, and owners, handling phone calls, emails, and chats to resolve questions about reservations and other concerns while maintaining high satisfaction standards. You'll coordinate with maintenance and housekeeping teams, verify unit availability for vendor visits, and identify potential owner leads to support business growth. This role combines excellent customer service with administrative coordination, making you a key player in creating positive experiences and building lasting relationships. Compensation $21 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location. More benefits and company perks information below. Essential Job Functions Act as the first point of contact for  our guests, vendors, and, occasionally, our owners within a local management office. Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern. Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable). Verify unit availability to assist with scheduling vendor or realtor visits. Meet and maintain company standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations. Identify potential owner leads from walk-ins or incoming calls and pass the information along to your designated company Business Development Representative. Build and maintain business relationships and open lines of communications with other internal support teams. Other duties as assigned because every day is different in hospitality! Skills + Qualifications Experience working in hotel, hospitality, vacation or similar industry is highly preferred. Minimum 1 year experience in administrative or customer service style role is a bonus. Excellent time management skills with the ability to change activity frequently and cope with interruptions. Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms. This role involves frequent travel between worksites, so reliable personal transportation is essential. Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners. Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment. Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always. Workplace Environment + Physical Requirements Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions. We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this. Reliable transportation required. Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance. Benefits + Perks Health/dental/vision insurance based on hours worked Employer Sponsored & Voluntary Supplemental Benefits based on hours worked 401K retirement savings plan with immediate 100% company match on the first 6% you contribute Health & Dependent Care Flexible Spending Accounts based on hours worked Paid Vacation & Sick Time Employee Assistance Program (EAP) Employee Discounts Please visit our careers page to review our full benefits offerings

What we’re looking for Vacasa is looking for an enthusiastic and strong leader to join our team as a Local Operations Manager. A successful candidate in this role has both strong communication and handy-person skills as they will be called upon to do anything from changing a light bulb, to helping a guest figure out how to light a gas fireplace over the phone, to walking an owner through their monthly statement. Compensation $60000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location. Up to $150 per month car allowance for eligible employees. More benefits and company perks information below. What you’ll do  Oversee operations in assigned location managing a specific portfolio of properties Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for  Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance,  and efficiency Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis  Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets Partner and assist your Business Development Representative when new units join the portfolio Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc) Establish and maintain open, collaborative relationships with fellow regional team members and upper management team  Provide cross-coverage for your manager and Co-LOM(s) when necessary Conduct regular inspections prior to guest and owner arrivals Occasional need to perform housekeeping and maintenance duties Traveling between worksites is frequent and this person will need their own reliable transportation.  The skills you’ll need Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices Availability to work Sunday through Saturday, early mornings and evenings as needed.  Professional in all forms of communications such as email, phone calls, video calls and texts Ability to work well under pressure in an agile, fast-paced environment  Excellent time management skills with the ability to change activity frequently and cope with interruptions Highly responsive and reliable  Strong attention to detail Prior housekeeping experience a plus  Adhere to all company policies and procedures  Ability to stand, sit, and walk for an extended period of time Reach overhead and below the waist  Regularly push, pull, and lift up to 25 pounds Occasionally lift or move up to 50 pounds  Bend, stoop, squat, kneel, and twist  What you’ll get Health/dental/vision insurance based on hours worked Employer Sponsored & Voluntary Supplemental Benefits based on hours worked 401K retirement savings plan with immediate 100% company match on the first 6% you contribute Health & Dependent Care Flexible Spending Accounts based on hours worked Paid Flex Time Off Employee Assistance Program (EAP) Employee Discounts Please visit our careers page to review our full benefits offering