Maintenance Lead

About the Company
We’re a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you're not just taking a job—you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.

About This Job

As a Maintenance Lead, you’ll support the management team in overseeing daily maintenance operations and teams while traveling between multiple vacation rental properties daily, performing general repairs, preventative maintenance, and troubleshooting issues like appliances, HVAC, plumbing, and wifi to ensure guests and owners have exceptional experiences. This role involves coordinating with third-party vendors, participating in on-call coverage for urgent issues, and maintaining company standards for guest satisfaction and efficiency. Perfect for someone who enjoys variety, problem-solving, and takes pride in keeping properties in top condition while providing excellent customer service.

Compensation

• $26.18 CAD / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location.
• More benefits and company perks information below.

Essential Job Functions

• Assist management with overseeing daily operations and workflow management to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
• Directly respond to guest issues regarding maintenance, as needed including appliance troubleshooting, cable/wifi troubleshooting, basic HVAC repair, light plumbing and other requests. 
• Order, maintain, and replenish maintenance supplies and inventory.
• Assist with scheduling and distribution of tickets.
• Create a welcoming environment for our guests and owners by ensuring our homes are well maintained through preventative maintenance and regular inspections.
• Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise. 
• You’ll be called upon after normal business hours, on weekends, and on holidays
• Respond to or delegate after-hours calls, as necessary.
• Ensure maintenance staff follow through on assignments and give instructions regarding work methods and routines.
• Support your team and model the behaviors and actions that you expect from your team with attention to detail, professionalism, productivity, and reliability.
• Establish and maintain open, collaborative relationships with team members and management team.
• Provide cross-coverage for your manager and Co-Lead(s) when necessary.
• Meet with homeowners when needed and talk about possible repairs and upgrades.
• Maintain hot tubs as needed; no experience necessary - we offer on-site training.
• Collect and remove trash and debris.
• Maintain required Maintenance metrics on efficiency.
• Other duties as assigned because every day is different in hospitality!

Skills + Qualifications

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• Minimum 1 - 2 years of maintenance or basic property caretaker experience.
• Working knowledge of basic appliance repair, electrical systems, plumbing repair, HVAC repair, painting, and carpentry skills
• Prior experience in supervisory or management level position in a similar industry.
• Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
• This role involves frequent travel between worksites, so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.
• We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.

Workplace Environment + Physical Requirements

• Must be legally eligible to work in Canada.
• Availability to work Sunday through Saturday, early mornings and evenings as needed. 
• Occasional need to perform housekeeping and/or inspection duties
• Ability to stand, sit, and walk for an extended period of time
  • Reach overhead and below the waist 
  • Regularly push, pull, and lift up to 25 pounds
  • Occasionally lift or move up to 50 pounds 
  • Bend, stoop, squat, kneel, and twist 
• Ability to use hands to finger, handle or feel, and reach with hands and arms
• The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

Benefits + Perks 

• Extended Medical and Dental
• Registered Retirement Savings Plan - company match
• Ski pass/activity allowance, or Travel allowance for Squamish/Pemberton-based applicants
• Employee Assistance Program
• Career advancement opportunities
• Employee discounts
• All the equipment you’ll need to be successful

Casago is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.  Casago is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check and / or an OFAC screening, country dependent.