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Surgery Counselor/Clinical Assistant - Ophthalmology

Avon, Colorado, United States

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital.  This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

About the opportunity:
The Surgery Counselor/Clinical Assistant is a patient-centered liaison and integral member of the ophthalmology team, supporting both clinical workflows and patient counseling to deliver exceptional care and a seamless experience for individuals considering eye surgery/procedures. This role educates and guides patients through evaluations, scheduling, payment options, payment collection and peri‑operative steps; coordinates timely communication among surgeons, providers, and staff; and ensures accurate documentation and follow‑up throughout the surgical journey. In addition, this role contributes to clinic efficiency by assisting with additional clinical tasks and administrative duties as assigned, maintaining high standards of safety, service, and compliance.
 
 
What you will do:
  • Assist providers and clinical staff with examinations, procedures, and direct patient care.
  • Prepare patients for scheduled procedures and perform ophthalmologic tests (visual acuity, tonometry, pachymetry, visual fields, corneal topography, OCTs, lensometry, etc.).
  • Obtain and document complete patient histories, including chief complaint, medical/ocular history, allergies, and medications.
  • Provide patient counseling and education regarding procedures, pre-testing, surgery and payment options.
  • Verify insurance for procedures and assist with related administrative tasks.
  • Assist with pre-op and post-op counseling, procedure setup, and in-office procedures.
  • Schedule patients, manage follow-up (phone and face-to-face), and respond promptly and professionally to patient inquiries.
  • Perform Clinical Assistant and Ophthalmic Tech duties as needed.

 

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
 
What you will need:
 
Experience:
  • 2 years of relevant clinical experience, preferred
  • 3 years of sales or patient surgical counseling experience, preferred
  • Basic knowledge of medical terminology, medical equipment, HIPAA compliance and OSHA rules and regulations, required

 

 
License(s) and Certification(s):
  • Basic Life Support (BLS) certification required
  • One of the following licenses required:
    • Certified Ophthalmic Assistant (COA)
    • Certified Ophthalmic Technician (COT)
    • Certified Ophthalmic Medical Technician (COMT)
    • Certified Medical Assistant (MA)
    • Certified Nursing Assistant (CNA)
    • Emergency Medical Technician (EMP)
    • Licensed Practical Nurse (LPN)

 

 

 

Benefits at Vail Health Include:

  • Competitive Wages & Family Benefits:
    • Competitive wages
    • Parental leave (4 weeks paid)
    • Housing programs
    • Childcare reimbursement 
  • Comprehensive Health Benefits: 
    • Medical
    • Dental 
    • Vision
  • Educational Programs: 
    • Tuition Assistance 
    • Existing Student Loan Repayment
    • Specialty Certification Reimbursement
    • Annual Supplemental Educational Funds
  • Paid Time Off:
    • Up to five weeks in your first year of employment and continues to grow each year.
  • Retirement & Supplemental Insurance:
    • 403(b) Retirement plan with immediate matching 
    • Life insurance
    • Short and long-term disability
  • Recreation Benefits, Wellness & More:
    • Up to $1,000 annual wellbeing reimbursement
    • Recreation discounts
    • Pet insurance

 

Pay is based upon relevant education and experience per hour.

Hourly Pay:

$24.28 - $33.51 USD

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I certify that all the information provided in this employment application is true and complete. I understand that any false information or omission may disqualify me from further consideration for employment and may result in my dismissal if discovered at a later date. I understand that Vail Health may request an investigative consumer report from a consumer reporting agency. I understand I have the right to make a written request within a reasonable time for the disclosure of the name and address of the consumer reporting agency so that I may obtain a complete disclosure of the nature and scope of the investigation. Vail Health may request information as to my character, reputation, personal characteristics and mode of living from my neighbors, friends, former employers, school and other. I authorize that investigation of any or all statements contained in this application and also authorizes whether listed or not, any person, school, current employers (except as previously noted), past employers and organizations to provide relevant information and opinions that may be useful in making a hiring decision. I consent to the release of any or all medical information as may be deemed necessary to judge my capability to do the work for which I am applying. I agree to immediately disclose to Vail Health any debarment, suspension, exclusion, conviction of a criminal offence, or other event that may make me ineligible to participate in federally funded healthcare programs. I understand and I will be required to successfully pass a drug screening examination. I hereby consent to a drug screening as a condition of employment.

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