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Customer Success Operations Analyst
San Jose, Costa Rica (Hybrid)
At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2023 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent:
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
Join us at Varicent—where your talent and ambition meet limitless opportunities for success!
We are seeking a Customer Success Operations Analyst with experience using ChurnZero to join our team. In this role, you will be responsible for analyzing customer data, tracking customer success metrics, and implementing strategies to improve customer retention and satisfaction.
What You'll Do:
- Managing and optimizing the ChurnZero platform to track customer interactions, monitor customer health, and identify at-risk customers
- Analyzing customer data and trends to identify opportunities for improvement and growth
- Collaborating with the Customer Success team to develop and implement strategies to increase customer retention and satisfaction
- Developing and maintaining reports and dashboards to track key customer success metrics
- Conducting regular reviews and analysis of customer accounts to identify potential churn risks and opportunities for upsell or cross-sell
- Providing insights and recommendations to the Customer Success team based on data analysis and customer feedback
- Assisting with the implementation of new customer success initiatives and programs
- Keeping abreast of industry trends and best practices in customer success operations
What You'll Bring:
- A bachelor's degree in business, marketing, or a related field
- 2+ years of experience in a customer success or operations role, preferably in a SaaS or technology company
- Experience using ChurnZero or a similar customer success platform
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Experience as a CSM is a plus
If you are passionate about customer success and have experience using ChurnZero to drive results, we would love to hear from you. Join our team and help us deliver exceptional customer experiences and drive business growth
Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com
Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact
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