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Inside Sales - Project Orders

Mason, Ohio, United States

What you’ll do:

  • Work independently to service the needs of our customers, both internally and externally.
  • Responsible for all actions related to orders with nuclear source holders, Approval Drawing Orders & orders that require special payment terms (L/C; Progress Payment; Bank Guarantee).
  • Recommend further review from Inside Sales – Technical or Inside Sales – Projects to clarify order model and/or pricing issues when required.
  • Identify documentation requirements such as quality plans, spare parts lists, drawings, manuals and production plans.
  • Create and assemble final customer submittals, including data books.
  • Understand contract terms and apply them against the order fulfillment process using CRM system and other documented processes.
  • Provide engineering assistance and facilitate development of bills of material by engineering design group when special engineering is required.
  • Initiate resolution for all credit holds via contact with Accounting. Coordinate Cash in Advance order with Accounting.
  • Coordinate requirements between production, licensing, logistics, field service, and customers to ensure on-time and accurate order fulfillment and payment.
  • Initiate fulfillment planning process (includes Letters of Credit, bonds, inspection requirements, special packaging, logistics, etc.).
  • Acknowledge orders per customer instructions via required documents or electronic systems.
  • Complete and maintain Manufacturing Schedule and Progress Reporting per customer requirements.
  • Schedule and oversee (if required) customer inspection with quality department.
  • Authorize and enforce customer shipments from storage.
  • Track orders and generate invoices for order released to ship through CRM system.

What you'll need:

  • 2 year degree, preferably in a Technical field,
  • AND related customer service and/ project management experience.
  • OR equivalent combination of education and experience.
  • Proficiency in Microsoft Office products.

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