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Customer Support Representative

Remote, US

Veriforce is the fastest-growing SaaS-technology and services company in the global supply chain risk management market. We help industry-leading companies create and maintain operating cultures and work environments that optimize safety, promote sustainability, and foster collaboration across a broad spectrum of internal and external stakeholders. What separates Veriforce from the rest is our people. We hire highly-intelligent, growth-minded individuals that team well and continuously look for new, better ways of solving business challenges.

Customer Service Representative

Are you passionate about helping customers and providing exceptional service? Join our team as a Customer Service Representative I (CSR I) and be the friendly voice that assists our customers with their inquiries and issues. You'll handle inbound communications via phone, email, and live chat, specializing in one of our product lines (Complyworks, CompliancePro, Verisource, PEC Learn, CHAS, and more). Your role will be to provide product and service information, resolve issues efficiently, and ensure a positive experience for our customers.

What You'll Do:

  • Complete Veriforce’s “CSR I certification program” within 10 weeks of employment, with expert training and course materials provided.
  • Deliver effective, professional, and unparalleled support to our customers via chat, email, and phone communication.
  • Meet or exceed customer satisfaction scores, response/resolution times, and other service level agreements (SLAs).
  • Report new and emerging issues to appropriate stakeholders, maintaining a solution-oriented attitude with a bias toward action.
  • Drive product adoption, share best practices, and implement optimization strategies to help customers obtain maximum value from our solutions.
  • Collaborate with internal teams to resolve customer concerns.
  • Accurately document all customer interactions in Salesforce.
  • Achieve CSR II certification within 2 years of employment, gaining expertise in another product area and a specialization, with training and compensation provided by Veriforce.

What We're Looking For:

  • High School Diploma or GED.
  • 1+ year of service experience, preferably in customer support or a call center environment.
  • Excellent written and verbal communication skills, with the ability to express pleasant and positive intent via chat/email.
  • Professionalism and integrity in work ethic.
  • Tech-savvy with the ability to learn and adapt to new technology.
  • Experience with Salesforce or similar CRM preferred.
  • Passionate about troubleshooting and persevering until resolution is found.
  • Strong focus on service excellence initiatives and positive outcomes.
  • Team player with adaptability to changes in workload, systems, and processes.
  • Customer-oriented, taking ownership of the customer's experience and solving inquiries effectively and efficiently.
  • Self-motivated, team-oriented, and focused on exceeding customer expectations.

Work Hours:

  • Monday to Friday, with 8-hour shifts between 7am-7pm CST.

Here are just a few of the great reasons you should join our team!

  • We are mission-focused and mission-driven to help bring worker home safe every Our training products and compliance platform help keep workers safe.
  • Work with a global team! We have colleagues and customers across North America and overseas.
  • Veriforce is a great place to work! Our leaders and teams cite culture as one of the top reasons this is a great place to
  • Veriforce provides
    • 100% paid employee medical and dental insurance
    • Monthly contributions to Health Savings Accounts
    • A 401(k) match that is immediately fully vested
    • Outstanding time off benefits
    • Paid time off for volunteer activities
    • Remote work

All job offers will be contingent on successful completion of a drug screen and background check.

 

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