Manager, Technical Training & Certification Program

San Mateo, CA United States

Who We Are

Verkada is a leader in cloud-based B2B physical security. Verkada offers six product lines — video security cameras, access control, environmental sensors, alarms, workplace and intercoms — integrated with a single cloud-based software platform.
 
Designed with simplicity and scalability in mind, Verkada gives organizations the real-time insight to know what could impact the safety and comfort of people throughout their physical environment, while empowering them to take immediate action to minimize security risks, workplace frustrations and costly inefficiencies.
 
Founded in 2016, Verkada has expanded rapidly with 15 offices across three continents, 2,100+ full-time employees and 30,000+ customers across 70+ countries.

Overview:

We’re seeking a dynamic, strategic leader to serve as the critical link between senior leadership and our global team of technical trainers within the Technical Training & Certification Program. In this high-impact role, you’ll shape the future of the program by expanding its global reach, elevating our training offerings, and driving engagement with partners and customers across key markets worldwide.

You’ll play a central role in defining the program’s roadmap and long-term strategy while operationalizing it for scale. From evolving our training infrastructure to launching new initiatives, you’ll help accelerate one of the fastest-growing areas of our business.

This role is well suited for a hands-on leader who isn’t afraid to roll up their sleeves and dive deep into the work. If you thrive on solving real-world challenges, building high-impact programs, are technically savvy, and passionate about mentorship and team growth, we’d love to connect with you.

Responsibilities:

  • Program Leader: Oversee program content & curriculum, development of new offerings, program growth, and executing strategic initiatives
  • Builder: Identify gaps, show initiative, and take ownership to build out the program and all relevant processes and documentation
  • Connector: Work cross-functionally to drive improvements and increase communication and collaboration across departments e.g. channel sales, product, support, enablement, marketing, etc. and to key stakeholders e.g. Executive Chairman, VPs of Solutions Engineering, Channel Sales, Strategy and Operations, etc.
  • Technical Leader: Technical coach, mentor, and problem solver helping with technical strategy for the program
  • People Leader: Hire, develop and lead an inclusive, engaged, and high performing team of technical trainers
  • Career Champion: Develop and grow the team’s skillset through coaching, mentoring, and enablement
  • Travel Requirement: Up to 35%

Additional Responsibilities:

  • Program Training Strategy
    • Review, revise, and formalize a structured plan to improve the quality of our program end to end (content, delivery, systems, operations, processes, etc.)
  • Program Analytics and Impact
    • Work with program leaders and key stakeholders to further define and track program impact and KPIs
    • Design SFDC Dashboards and Reports to guide the program forward
  • Content & Curriculum
    • Oversee new certification development - from discovery to rollout
    • Conduct monthly reviews of all content
    • Own localization of all content - manage/coordinate updates for all international markets and languages
  • Drive collaboration with other Partner Technical Programs
  • Lead & Support Technical Trainings

Requirements:

  • Minimum of 6 years of professional work experience with 3+ years of Technical Trainer/Solutions Engineering experience
    • Leadership experience preferred
  • Bachelor's degree in Electrical Engineering, Computer Engineering, Information Technology, Information and Computer Technology, Cybersecurity, IT Security or similar from an accredited university
  • Strong background in IT infrastructure and network/security fundamentals
  • Proven track record in leading high performing teams
  • Experience building out programs and driving high impact projects and initiatives
  • Highly motivated, entrepreneurial, and enthusiastic with excellent follow-up and follow-through

US Employee Benefits:

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

  • Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
  • Nationwide medical, vision and dental coverage
  • Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
  • Expanded mental health support
  • Paid parental leave policy & fertility benefits
  • Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
  • Professional development stipend
  • Fertility Stipend
  • Wellness/fitness benefits
  • Healthy lunches provided daily
  • Commuter benefits

Annual Pay Range

At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)

Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).

Estimated Annual Pay Range

$150,000 - $210,000 USD

Verkada Is An Equal Opportunity Employer

As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

Your application will be handled in accordance with our Candidate Privacy Policy. 

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