Hardware Sustaining Engineer

San Mateo, CA United States

Who We Are

Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. A leader in cloud physical security, Verkada helps organizations strengthen safety and efficiency through one connected software platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.

Over 30,000 organizations worldwide, including more than 100 companies in the Fortune 500, trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees.

About the Role

As a Hardware Sustaining Engineer, you will be the bridge between initial product launch and end-of-life, ensuring Verkada’s hardware remains reliable, manufacturable, and cost-effective at scale. You will thrive at the intersection of Hardware Engineering, Quality, and Supply Chain, driving the execution of engineering changes, component qualifications, worldwide certifications and field failure resolutions across our Alarm product line. This is a full-time, in-person role based in our San Mateo, CA office.

What You’ll Do

  • Lead end to end execution of hardware sustaining projects related to second-sourcing, quality, ongoing reliability, certifications and more. 
  • Spearhead product compliance programs across the globe; work hand-in-hand with our certification team, JDM compliance personnel & various 3rd party labs. 
  • Own Early Field Failure & RMA investigations; report on EFFA/RMA status to Hardware leadership.
  • Debug field failures in collaboration with electrical and mechanical engineers. Develop, test and validate engineering solutions. 
  • Manage Engineering Change Orders (ECOs) with Supply Chain & JDM counterparts; track schedules for ECOs and ensure all validation and certification deliverables are met.
  • Audit and evaluate JDM production quality; work with JDM partners to drive continuous improvement.
  • Communicate and visit with customers to understand deployment issues & potential corrective actions.

What You Bring 

  • Educational Foundation: B.S. in Electrical Engineering, or a related technical field.
  • Experience: 2+ years of experience in hardware development and manufacturing, with exposure to program management and certifications.
  • Ability to translate complex failure analysis into actionable project plans, identifying critical path risks and driving cross-functional teams toward resolution.
  • Flexible and adaptive in a fast-paced startup environment.
  • Presence: Must be willing and able to work onsite five days per week in San Mateo with up to 20% international travel.

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

  • Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
  • Nationwide medical, vision and dental coverage
  • Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
  • Expanded mental health support
  • Paid parental leave policy & fertility benefits
  • Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
  • Professional development stipend
  • Fertility Stipend 
  • Wellness/fitness benefits
  • Healthy lunches provided daily
  • Commuter benefits

Additional Information

  • We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.

Annual Pay Range

At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)

Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).

Estimated Annual Pay Range

$95,000 - $160,000 USD

Verkada Is An Equal Opportunity Employer

As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

Your application will be handled in accordance with our Candidate Privacy Policy. 

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