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Application Support Engineer

Australia_Melbour_Office

 

 

Verra Mobility is a global leader in smart mobility. We develop technology-driven solutions to make transportation safer and more convenient worldwide. We work with police departments and municipalities across North America, the Asia Pacific and Europe to install safety cameras, including red-light, speed, and school bus stop arm cameras. We manage tolling transactions and violations for the world's largest commercial fleets and rental car companies, serving over 8.5 million vehicles whilst, via our proprietary connected systems, are processing nearly 165 million transactions each year for more than 50 tolling authorities.

Our values

Verra Mobility is a vibrant and rapidly expanding company that places people at the heart of everything we do. We wholeheartedly embrace our core values: Do What’s Right, Choose Courage Over Comfort, Win Together, and Own It in our every interaction with our customers and dedicated team members.

As our business looks forward and drives innovation throughout our market leading technical solutions, we look to engage a committed, full time, Application Support Engineer to work within our talented team in our National Head Office, South Melbourne.

This is a 12-month maximum term contract, full-time and hybrid role, working from home and the office.

The role: 

As an Application Support Engineer, you will provide Level 2/3 production support across our SaaS platforms and road safety systems, helping keep critical applications stable, secure and performing to SLA commitments. We are looking for someone calm under pressure, strong in troubleshooting, and confident working across Java enterprise applications, Oracle databases and integration-heavy systems. You will work closely with engineering, product and operations teams to resolve incidents, support controlled production changes, deliver small enhancements and reduce repeat issues. Shape the future of road safety by supporting solutions that save lives.

As an Application Support Engineer at Verra Mobility you will work on:

  • Managing production Incident across complex production systems, including triage, investigation, escalation, and resolution.
  • Performing root cause analysis and problem management to reduce recurring incidents.
  • Troubleshooting Java/J2EE enterprise applications across application, middleware, JVM, database and integration layers.
  • Oracle database support using advanced SQL and PL/SQL fundamentals.
  • Integration support across REST APIs, batch jobs and messaging components.
  • Scripting and automation using PowerShell, Python or Bash.
  • Supporting small production fixes and controlled enhancements through established change and release processes.
  • Supporting security patching and remediation activities in collaboration with engineering and infrastructure teams
  • Documentation and knowledge sharing through runbooks, support articles and service records
  • On-call and after-hours support as required.

Who are you?

You have 5+ years of experience in application support or software development, ideally supporting critical systems in SLA-driven environments. You bring strong troubleshooting capability across Java/J2EE applications, Oracle databases and multi-tier systems, along with a disciplined approach to incident response, change control and operational support.

You are comfortable reading logs, analysing application behaviour, writing scripts for automation, and making small, controlled fixes or enhancements in production environments. You communicate clearly, work well with technical and non-technical stakeholders, and stay methodical when issues are complex or time critical. Exposure to Linux or Unix environments will be highly regarded.

To apply, click below, submit your resume and a cover letter detailing your suitability for the role. We look forward to your application!

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity.  First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

  • Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
  • Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
  • Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
  • Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. 

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