Senior Processing Specialist
Position Overview
The Senior Processing Specialist is responsible for overseeing and executing motor vehicle title and registration processes while providing guidance, support, and quality oversight to the processing team. This role requires advanced knowledge of state DMV regulations, strong organizational skills, and a high level of attention to detail. In addition to daily processing responsibilities, the Senior Processing Specialist acts as a subject matter expert, assists with issue resolution, and supports workflow coordination to ensure timely and accurate completion of work.
This position is accountable for the proper titling of all new and used vehicles and ensuring compliance with state tax and title requirements. The Senior Processing Specialist may also manage designated client accounts, including processing, invoicing, customer service, and other assigned duties. Overtime may be required based on business needs.
Essential Responsibilities
- Maintain advanced knowledge of DMV laws, regulations, and procedures related to vehicle titling and registration.
- Ensure all title and registration work complies with applicable state and local regulations.
- Prepare, review, and verify title and registration documentation for submission to county tax offices.
- Perform daily processing of title and registration transactions with a focus on accuracy, timeliness, and compliance.
- Serve as a point of escalation for complex title issues and customer inquiries.
- Provide guidance, training, and support to Processing Specialists as needed.
- Assist with prioritizing workloads and monitoring daily processing volumes.
- Resolve customer concerns and complaints in a professional, friendly, and courteous manner.
- Support quality control efforts by reviewing work and identifying opportunities for process improvement.
- Practice and promote teamwork, collaboration, and a positive work environment.
- Assist Office Manager with reporting, workflow coordination, and special projects.
Qualifications
- High School Diploma or GED required.
- Strong computer experience, including Microsoft Excel (required).
- Excellent written, verbal, and telephone communication skills.
- Proven ability to prioritize, organize, and manage multiple work systems simultaneously.
- Demonstrated reliability and dependability, including consistent attendance and schedule adherence.
- Strong interpersonal skills with the ability to interact effectively with diverse personalities.
- Strong attention to detail and high accuracy in data entry.
- Ability to build trust and maintain positive working relationships with internal teams and external partners.
Preferred Qualifications
- Previous Title Clerk or Title Processing experience.
- Proficiency in Microsoft Word and RTS systems.
- Experience supporting or managing client accounts.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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