Implementation Consultant

 

Position Overview

The Implementation Consultant leads the integration of T2’s products into customer operations. This position advises customers on the creation, design, specification, testing, and implementation of T2’s products and capabilities. Works with internal project management, sales, and technical teams to ensure product meets customer needs.

Essential Responsibilities

· Serves as the primary point of contact for the customer on the business functionality of the product during implementation. Provides technical expertise in identifying, evaluating, and developing systems and procedures. Reviews and analyzes customer business and operations including workflow, decision process, and business objectives. Ensure customer satisfaction during and after the implementation.

· Leads staff in the preparation and maintenance of business and functional specifications for new or modified business systems to reflect customer business requirements. Reviews and / or develop project operational designs and specifications.

· Meets with sales and customer contacts to interpret the customer’s business and technical requirements. Gathers detailed information on the customer’s parking operations, procedures, and technology infrastructure to recommend the best system configuration options. Advise customer and T2 staff in the resolution of technical or complicated issues associated with implementing T2 accounts.

· Ensures completion of appropriate documentation during sales opportunity review process to drive project success.

· Leads the project planning and implementation process for systems integration. Directs the activities of cross-functional departments during planning, testing, problem solving, and implementation or products and services. Consults and coordinates with customers and developers to design and develop automated business systems.

· Coordinates information systems installations, moves, or changes by involving multiple T2 and customer groups to work towards specific project completion dates.

· Takes a leadership role in providing technical consultation and assists customers with the development and implementation of T2’s solutions.

· Oversees change control activities to implement customer projects into production. Identifies and resolves systems problems prior to production implementation. Develops internal and external documentation for product implementation and production, including process flows and procedures. Diagnoses functional problems, determines corrective action, and implements corrections with problem management framework.

· Provides installation support and training related to the software for both management and staff. Training services involve providing classes for groups up to fifteen people and one-on-one training as needed.

· Manages multiple system installations and projects simultaneously.

· Assists with analyzing external information systems in terms of database structure and data import/export capability in order to provide data conversion program specifications and external system interface plans.

· Assists and participates in annual and/or regional user group conferences and trade shows by conducting breakout sessions, assisting other presenters as in-class moderator, and meeting with customers to provide technical guidance.

· Assists and participates in the review and development of product documentation.

· Assists and participates in product testing and “bug” research and isolation.

· Gathers and provides input for functional product enhancements.

Qualification

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· A bachelor's degree in business, computer science / technology or related field; and three (3) to five (5) years related experience; or an equivalent combination of education and experience.

· Advanced experience and knowledge of a technical nature required.

· Advanced experience and knowledge in project management and organizational skills required.

· Experience in providing technical training experience preferred.

· Experience in software implementation preferred.

· Ability to travel at least 50% of the time

Knowledge, Skills, and Abilities

· Detailed knowledge of T2’s software products, services, and processes (current and new) is required which can be obtained through training, practice, reading, and dedication to gain such knowledge.

· Advanced knowledge of various software products including: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook.

· Demonstrated ability to learn and implement new software systems.

· Knowledge of relational databases.

· Basic knowledge of Oracle SQL is preferred.

· Basic knowledge of Crystal Reports is preferred.

· Knowledge of parking industry is preferred.

· Strong communication skills, both written and oral.

· Ability to be detail and task oriented and highly organized.

· Ability to work in a remote environment with little to no supervision.

· Ability to read, analyze, and interpret general business, professional, and technical documents.

· Ability to write presentations, reports, proposals, and correspondence.

· Ability to effectively present information and respond to questions from prospects, customers, management, and staff.

· Ability to solve practical problems and deal with a variety of variables.

· Ability to prioritize tasks and tactfully negotiate priority with end users.

· Ability to work under deadline pressure and extra hours if needed.

· Ability to work effectively independently.

Certificates, Licenses, Registrations

· Must have a valid driver’s license