Billing Specialist

At Viral Nation, we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.

While we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!

Position Overview
We are seeking a detail-oriented and organized Billing Specialist to join our team. In this role, you will handle invoicing, payment tracking, and customer account management to ensure accurate and timely billing. You will play a crucial role in maintaining financial accuracy and supporting smooth operations across the organization.

Responsibilities:

• Billing Operations: Prepare and issue accurate invoices to customers in a timely manner, ensuring compliance with company policies and client contracts
• Account Reconciliation: Review and reconcile customer accounts, resolving discrepancies promptly
• Payment Processing: Monitor and apply incoming payments to corresponding invoices, and follow up on overdue accounts
• Customer Communication: Respond to billing inquiries and resolve disputes professionally, providing excellent customer service
• Data Entry & Accuracy: Maintain accurate billing records and update customer account information in the system
• Reporting: Generate and analyze billing and accounts receivable reports for management review
• Compliance: Ensure adherence to financial regulations, company policies, and confidentiality requirements

Qualifications and Skills:

• High school diploma or GED required; associate’s or bachelor’s degree in accounting, finance, or related field preferred
• 1–2 years of experience in billing, accounts receivable, or a related role.
• Proficiency with billing systems and accounting software (e.g., QuickBooks, SAP, or similar tools).

• Strong attention to detail and organizational skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Analytical mindset with problem-solving capabilities.

Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.