Director, Creative Project Management Office

At Viral Nation, we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.

While we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!

Position Overview:

We are seeking a highly mature and organized Director for the Creative Project Management Office to join our team. This internal-facing role ensures cross-functional alignment and execution across strategy, business development, creative, and paid media teams. This role is crucial to maintaining clear, on-track, and collaborative internal operations for the Creative campaigns. Success in this role requires strong project management fundamentals, high emotional intelligence, and the ability to communicate effectively with diverse team personalities. You’ll be the go-to person for organizing creative project details, following up, and ensuring deadlines are met, without friction.

Responsibilities:

Strategic Leadership

• Develop and execute a forward-thinking vision for the Creative PMO’s process integration from pre-sales to execution, ensuring its alignment with Viral Nation's overarching business objectives and company OKRs.
• Drive a culture of continuous improvement and strategic execution.
• Oversee functions in the Creative PMO Roadmap that clearly outline deliverables, milestones, and timelines for team members to achieve the overall PMO strategic goals.
• Actively offers solutions to problems in a proactive manner.
• Support CPMs operational cadences, such as Weekly Business Reviews and Monthly Financial Reports, with the CPM team.
• Provide insightful weekly and monthly updates to the leadership team on resource utilization, backlog trends, business integration success, and strategic initiatives to Senior Leadership.

Project Management

• Ensure resource planning aligns with creative project scopes and timelines
• Support Senior Leadership in establishing the strategic mandate, vision, structure, and governance model for the central Creative Project Management Office (PMO) to ensure all critical cross-functional projects are executed effectively and in alignment with strategic business objectives.
• Help to define and enforce project management methodologies, tools, and best practices across the organization to ensure consistency, quality, and predictability of creative project delivery.
• Support Senior Leadership to implement robust enterprise-wide risk management and organizational change management practices within the PMO to minimize disruption and maximize adoption of new processes and tools.
• Direct and manage the organization's strategic creative project portfolio, prioritizing initiatives, managing resource allocation, and ensuring timely delivery and successful outcomes across departments.
• Oversee CPM team key reporting metrics, including backlog visibility, resource utilization, and support pipeline forecasting, to provide actionable insights to leadership.
• Establish, monitor, and enforce Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs) across pre-sales & client services agency workflows to ensure accountability and high-quality delivery.
• Oversee creative operational teams to continuously identify and implement opportunities to streamline processes, enhance efficiency, and deliver greater value to customers and the business. 
• Serve as the primary liaison, engaging with other leadership members, presenting updates on operational initiatives, performance metrics, and strategic recommendations. Build consensus and support for key initiatives across the organization.
• Provide leadership around RFP responses, scoping, and resource planning for new clients
• Develop and manage project onboarding workflows to ensure seamless integration
• Manage internal and external network of creative/production freelancers and partners
• Align with VP, Operations for creative estimating, pricing, and budget adherence
• Report on new creative business pipeline forecasting to PMO leadership
• Lead post-mortems on major creative projects to identify process improvements for resource optimization.
• Create a new business onboarding scorecard to measure and report the success of project integration.
• Oversees and manages multiple creative project teams to ensure the successful delivery of complex projects to completion. Responsible for directing and overseeing day to day activities of the creative project teams, to attain project milestones and goals and ensure delivery schedules are met on-time / ahead of schedule. 
• Other duties as assigned.

Cross-Functional Integration

• Lead seamless collaboration and drive alignment across all departments with department leaders, including New Business, Client Services, COEs, Finance, and Marketing for the pre-sales process.
• Facilitate cross-functional collaboration sessions to proactively identify and resolve blockers, improve integration between teams within the PMO, and build consensus among leadership.

Team Leadership and Development

• Build and lead a high-performing team, attracting, mentoring, and retaining top talent across project management functions.
• Foster a collaborative, innovative, and data-driven culture within the team and across the organization.
• Define and own key performance indicators (KPIs) as a team and independently measure the effectiveness of all PMO & Creative Project Manager-specific initiatives. Conduct regular performance assessments and implement corrective actions as needed.

Skills and Qualifications:

• 7-10+ years in creative project coordination, operations, or agency roles (experience in influencer marketing, strategy, or business development is highly valued)
• Excellent organizational and multitasking skills
• Strong communicator with high EQ and stakeholder management instincts
• Proficient in project management platforms (e.g., Monday.com, Jira, Kantata)
• Experienced with Google Workspace tools (Docs, Sheets, Slides, Drive)
• Works well in a fast-paced, detail-oriented, collaborative environment

Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.