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Strategic Account Manager

Remote

About Us:

One of the fastest-growing AI startups in the US, Vizit pioneered the field of image analytics and launched the world’s first content measurement standard—Vizit Scores—to help designers, marketers, and e-commerce leaders around the globe increase attention levels, audience appeal, and conversion effectiveness with their target audiences online. We help the world's most iconic brands and retailers, including Mars, L’Oreal, Unilever, and many others, win the race for consumer attention through a patented AI-powered Visual Content Effectiveness Platform. Vizit enables teams, anywhere in the world, to measure, manage, and optimize their content effectiveness at every step of the consumer journey, in real-time, to make the best impression with target audiences through effective visual communication.

Our revolutionary Visual Content Effectiveness Platform helps companies measure, understand, and optimize their visual content to drive more sales, engagement, and connection with their target consumer audiences. Powered by patented visual AI technology and a proprietary database of 1+ trillion visual cues that influence consumer behavior, the Vizit Platform enables our customers to see through the eyes of their consumers in real-time to create the most powerful Visual Brands and Visual Experiences.

We are looking for an experienced Strategic Account Manager to join our Account Management team, focusing exclusively on expanding strategic accounts and renewals.

Overview:

The ideal candidate for this role will have experience exceeding retention and expansion targets in an eCommerce and/or marketing technology-based sales environment focused on CPG brands and retailers. Working in a fast-moving company, they will have the ability to develop long-term relationships with enterprise customers, identify growth opportunities, and drive renewals while ensuring customer success. This role requires a proactive and strategic approach to account management, working closely with Customer Success, Product, and Marketing to maximize customer value and retention.

Who You Are:

  • 3+ years of experience in strategic account management, renewals, or enterprise customer success with a proven track record of driving revenue expansion within existing accounts.
  • Experience managing and growing enterprise SaaS accounts within the CPG, Retail, or eCommerce industries.
  • Strong consultative sales and negotiation skills, with the ability to uncover customer needs and translate them into solutions that drive measurable business outcomes.
  • Demonstrated ability to manage multi-million-dollar book of business and increase customer lifetime value through upselling and cross-selling.
  • Excellent communication (written, oral, presentation) and relationship-building skills with executive stakeholders.
  • Ability to collaborate cross-functionally with Sales, Customer Success, and Product teams to ensure customer needs are met and drive account expansion.
  • Data-driven mindset with experience leveraging analytics and insights to drive account strategy and customer success.
  • Experience using Salesforce and other CRM/account management tools.

What You'll Do:

  • Own and manage a portfolio of strategic enterprise accounts, ensuring customer satisfaction, renewals, and growth.
  • Drive revenue expansion through upselling and cross-selling additional Vizit products and solutions within existing accounts.
  • Develop and execute strategic account plans to maximize customer value and ensure long-term success.
  • Proactively identify and mitigate churn risks, ensuring high customer retention rates.
  • Act as a trusted advisor to key stakeholders, helping them leverage Vizit’s AI-powered platform to achieve their business objectives.
  • Work closely with Customer Success to drive adoption and ensure customers derive maximum value from the platform.
  • Partner with Marketing and Product teams to provide customer insights and influence roadmap priorities.
  • Negotiate and close contract renewals, managing pricing discussions and contract terms.
  • Maintain accurate pipeline and forecast data in Salesforce.

It’s Essential to Have:

  • Previous experience managing and expanding enterprise SaaS accounts in the CPG, Retail, or eCommerce space.
  • A track record of exceeding renewal and expansion targets.
  • Strong executive presence and ability to communicate complex solutions to senior stakeholders.
  • An analytical mindset with the ability to leverage customer data to inform account strategies.

Compensation:

Specific to pay transparency laws, the base salary range for this position is $120,000 - $135,000 depending on experience. This compensation package will include variable pay, incentive stock options, and benefits. The final job level and compensation will be determined by various factors such as a candidate's relevant work experience, years of relevant experience, skills, qualifications, certifications, geographic location, and other business considerations.

What's in it for you:

  • The opportunity to grow your Sales career at an innovative, fast-growing AI company that’s carving out a major leadership position
  • Work with a smart, experienced and fun team to help bring an entirely new software category to market
  • We offer competitive salaries, 401k, stock options, generous PTO, health, dental & vision, work/life allowance and remote work flexibility

Although we are headquartered in Boston, Massachusetts, Vizit is a remote-first company. We provide opportunities for teams to gather in person to enhance collaboration and productivity. In addition to excellent benefits, our culture is influenced by our Growth Principles:  Customer Obsessed, Invent and Improve, Take Ownership, and Be Human! We have an awesome team that is building an amazing, successful product and company. Whoever you are and however you identify, if this sounds like a role and a team that you'd be excited to join, we would love to hear from you.

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