Sales Development Manager (API/CPaaS)

Atlanta, Georgia, United States

Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.

The API business unit focuses on API/CPaaS solutions which empower organizations with a customizable, omnichannel communications infrastructure, enabling them to connect with customers on their preferred channels throughout their journeys. With our easy-to-use APIs, global platform, and expert support, customers can abstract the complexity of communications and engage with customers in ongoing conversations.

Why this role matters:

As an Outbound Sales Development Manager, you will be responsible for recruiting, building & leading a  successful team of Sales Development Representatives (SDRs) who are focused on playing a vital role not only in generating sales pipeline, but helping us refine sales and marketing strategy based on interactions and successes with prospects.  This role demands a blend of leadership, coaching acumen, and a deep understanding of sales metrics and methodologies to optimize team performance.

What you’ll do:

  • Manage a team of Outbound SDRs to exceed goals, objectives, and monthly/annual quotas.
  • Actively recruit, hire, onboard, as well as continually train, motivate & mentor the team.
  • Ensure the effective use of Salesforce.com, sales engagement platforms and other prospecting tools.
  • Compile weekly/monthly team metric reports on SDR activities to create best practices for fast growing teams and summarize results to management.
  • Collaborate with Sales teams to review qualification approaches to maximize opportunities.
  • Proactively work to improve the Sales Development resources as we develop Vonage's success story and presence in the market.
  • Forecasting, ensuring accurate assessment of opportunity pipelines
  • Foster a strong team culture and create innovative strategies to drive ongoing success.
  • Work closely with members of Sales Leadership to ensure a positive and collaborative working environment while maximizing the effectiveness of the Outbound SDRs.
  • Identify individual and team training needs and create subsequent training and development plans.

What you’ll bring:

  • Proven track record managing and growing successful Sales Development or Inside Sales teams in a fast growth technology environment.
  • Understanding and experience selling SaaS solutions, experience of API/CPaaS technology would be an advantage.
  • Demonstrated ability to develop and run sales campaigns.
  • Experience with analysis of data & performance metrics; clarifying expectations is vital in ensuring your team knows exactly what their daily activities are, as well as the productivity levels they should aim for. Strong business acumen to interpret data, determine what it is telling the business, and take action when needed.
  • In addition to proven Sales Leadership experience a clear track record of success within Sales or Sales Development roles is essential.
  • Demonstrate ability to provide consistent positive/constructive feedback, set clear goals, and facilitate ongoing training.
  • Exceptional communication & clear expectation setting skills to interact effectively with all levels of management and internal departmental partners including sales, marketing and product marketing.
  • Proven track record at establishing and exceeding measurable goals in a fast-paced Sales Development/Sales environment.
  • College degree or equivalent preferred.

How you’ll benefit:

  • Medical, Vision, and Dental Coverage
  • Health Savings Account (HSA)
  • Income Protection
  • Maternity & Paternity Leave
  • 401(k) Contributions: Pre-Tax, Roth, or After-Tax Roth Options
  • Unlimited Discretionary Time Off
  • Three Paid Volunteer Days a Year
  • Tuition Reimbursement
  • Voluntary Legal Plan
  • Optum Employee Assistance Program
  • Discount on Auto, Home & Pet Insurance

Where you will work:

These roles are Hybrid located out of our Atlanta office, remote applications will be considered. Some travel to customers will be required.  

Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. 

 

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