IT Support Engineer

About us

Vow is a food company - a very different one. We’re creating real meat products from animal cells instead of the animal itself.

We’re bringing together cutting edge innovations in science, engineering, culinary and design to make sustainable food that’s both irresistible and available to billions of people worldwide.

The Role:

We’re on the hunt for a driven and talented IT Support Engineer to join our fast-moving IT team. This role is all about impact—you’ll be the go-to problem solver, ensuring our tech runs smoothly, scaling systems to keep pace with our growth, and driving improvements that make life easier for everyone across the company. We’re looking for someone who loves tackling challenges, thrives on autonomy, and holds themselves to a high performance standard.

You’ll take the lead on making sure our tech environment is not just up and running, but also streamlined and secure — managing IT infrastructure, resolving technical issues, and implementing innovative solutions to keep us ahead of the curve. This isn’t just about keeping the lights on; it’s about building something better every day. If you’re an experienced IT professional who’s eager to level up your skills, thrives in a high-energy environment, and is excited to collaborate across teams to make big things happen, we want to hear from you.

What you'll do

• Deliver Technical Excellence: Provide advanced technical support to swiftly resolve hardware, software, and infrastructure issues, minimizing downtime and ensuring smooth operations across the organization.
• Manage and Maintain Systems: Oversee the setup, configuration, and maintenance of IT hardware, workstations, and infrastructure. Regularly perform updates and patches to maintain system security, integrity, and performance.
• Drive Process Improvements: Identify opportunities to streamline workflows through process optimization and automation. Leverage innovative technologies to enhance operational efficiency and security across the business.
• Document and Share Knowledge: Create and maintain detailed documentation of IT systems, configurations, and processes. Manage a knowledge base to improve troubleshooting and enhance team effectiveness.
• Lead IT Projects: Take ownership of key IT infrastructure projects, from system upgrades to the deployment of new technologies, ensuring timely delivery and alignment with business goals.
• Collaborate and Educate: Work closely with internal teams and stakeholders to align IT solutions with company objectives. Promote security best practices and manage vendor relationships to secure cost-effective IT solutions.

You don’t have to have every listed requirement and skill to be a great fit - you may even teach us something about what we should be looking for! If you are passionate about this opportunity and think you have the skills to succeed, please apply! If not, but you know someone who might be interested, please share this post.

About You:

• Educational Background: Diploma or Degree in Information Technology, Computer Science, or a related technical field.
• Professional IT Experience: At least 3 years in IT support, particularly in roles that involve direct interaction with customers. Experience in troubleshooting, maintaining, and securing IT systems and environments is a must.
• Project Leadership and Vendor Management: Proven track record in significantly contributing towards or leading IT projects from concept to completion within a dynamic, fast-paced environment. Experience in managing vendor relationships is highly valued.
• Communication and Analytical Skills: Outstanding communication skills, capable of effectively conveying complex technical issues and solutions. Strong analytical and problem-solving abilities to proactively address and prevent IT challenges.
• Technical Expertise: In-depth hands-on experience with IT infrastructure, including networking and servers, ensuring high system availability. Knowledge of cloud technologies, especially AWS or GCP, is a significant plus.

Success is

• In the first 3 months, you’ll tackle a high volume of support tickets with agility, quickly getting up to speed with our dynamic IT infrastructure. You'll begin driving projects that cut through recurring IT challenges, boosting system security and efficiency. Expect to dive deep into our processes, laying the groundwork for innovative enhancements and taking the lead on documenting new solutions.
• By the 6-month mark, you'll have significantly dialed down system downtime and resolved persistent issues, showcasing your knack for impactful service improvements. You’ll take charge of at least one major IT project, aligning it seamlessly with our fast-paced growth and strategic goals. Your efforts will not only improve operations but also set new standards for excellence within our team.
• Within your first year, you'll be a cornerstone of our IT operations, renowned for spearheading initiatives that ensure robust security and high system availability. Your proactive approach will have introduced cutting-edge IT solutions, marking major milestones in our projects and elevating our operational capabilities as we expand. Your work will be critical in helping us stay ahead of the curve and maintain our competitive edge in a fast-evolving industry.

VOW, MORE THAN JUST A JOB. 

Who we are and why join:

• We are building a diverse, mission-led dream team of “Vowzers.” Our mission is to make food products for everyone. To do that well we need a workforce that’s representative of the people we serve. We celebrate multiple approaches and points of view - so we’re building a culture to match. Be yourself and come as you are.
• Work on cutting-edge technology. We’re bringing together cutting-edge innovations in science, engineering, and food, to recreate the world’s most tantalising and unique culinary experiences. All without compromising on ethics or our planet along the way. Since our inception in 2019, we have held the title of being the first startup to cultivate meat from the cells of an undomesticated animal, and have served up our exotic meats ranging from kangaroo dumplings to alpaca sliders in tastings with world-renowned chefs.
• Work with and learn from the best. Our team includes some of the world’s top scientists, innovators, operators, and creatives with decades of industry experience. Despite our experiences though, we all strive to build, break, learn, and repeat. We see the impossible as temporary and strive to learn and support our company and fellow Vowzers' growth as much as possible.
• We’re fully funded and ready to go. We are a growing Aussie biotech start-up backed by Blackbird Ventures, Square Peg Capital, Grok Ventures, Tenacious Ventures, P7 Ventures, Toyota Ventures, and PeakBridge VC.

Vow perks and benefits:

• Everyone is an owner. In addition to competitive base salaries, each and every ‘Vowzer’ owns equity in the company so we can all benefit from our hard work and future success.
• Generous paid parental leave. We offer 8 weeks of paid caregiver leave and an additional 8 weeks paid leave for the birth giver.
• Generous relocation budget & support. Support for interstate or overseas team members and their families (including pets!)
• Flexible working hours and location. We value work-life balance. While we’re mostly back in the office, you’re free to choose the best way for you to work.
• Unlimited personal leave. At Vow we recognise that sometimes you need time off to recuperate, look after your mental health, or simply deal with an emergency. We put unlimited personal leave in place to empower you to truly bring your best self to work every single day and you are always paid for days taken off as personal leave.
• Heaps of tasty samples from our culinary centre. Our fantastic "food inventors" on the Vow team are always cooking up new product prototypes, and all Vowzers are given the opportunity to taste, give feedback, and learn from their culinary prowess.
• An awesome converted warehouse “campus” in Alexandria. Complete with a glass-walled lab, manufacturing line, free snacks, a culinary centre, and professional-grade coffee machine in our cafe, as well as a DIY workshop for all hands-on projects.
• Human and dog friendly office! An inclusive community and culture, in a welcoming office, complete with friendly “Vowzer” dogs!
• A variety of social clubs. We encourage all our Vowzers to build the culture with us and share what you love by creating social clubs across the business. From book clubs to hiking groups, we’re always looking for ways to learn and engage with our team.