Customer Success Manager

Mexico City

About the Role

The Customer Success Team works directly with companies worldwide to ideate, plan, and implement transformative digital projects using VTEX’s solutions and products. The team focuses on upselling new projects and services according to the customer’s needs, bringing growth and competitive advantage. It uses every real-time communication channel to guide the client, as each interaction is an opportunity to share ecommerce expertise. The team’s knowledge has to be one step ahead of the user’s.
The team’s focus is not just advising the client on the best usage of the platform but identifying the context of the client’s requests and having in-depth knowledge of VTEX capabilities applied to real business cases. 

About the Team

 The Commerce Engineer (CE) is an ecommerce expert and will help our customers identify opportunities and execute their growth plans. The CE is in charge of helping our customers reach their true sales potential while maximizing the customer’s lifetime value for VTEX. The CE constantly investigates the platform’s technical scenarios to address customer’s business and technical questions. CEs are the main point of contact between our customer and VTEX, being the C-level’s voice regarding strategy.

Who you are

  • You have 3+ years managing e-commerce business and/or operations in Direct to Consumer, Retail.com, Marketplaces and/or B2B;
  • Experience in solving business problems and quickly picking up new tools and skills;
  • You have experience with P&L and business models;
  • You are data-driven;
  • You have technical knowledge of platform and integration models;
  • You have a tech & math mindset, providing simple solutions to complex problems;
  • You have advanced English knowledge.
  • Hybrid work: you are based in Mexico City.
 

About VTEX

VTEX (NYSE: VTEX) is the enterprise digital commerce platform where global brands and retailers run their world of commerce. VTEX is trusted by more than 2,400 customers, such as AbInbev, Carrefour, Colgate, Motorola and Whirlpool, with over 3,200 active online stores across 38 countries*.

Founded in the year 2000, VTEX has a history of being unstoppable. Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,700 employees scattered across 18 locations in 12 countries in Latin America, North America, Europe, and Asia.

At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually, join us, and we will be unstoppable together.
*as of FY ended on December 31st, 2021

Benefits

  • Competitive salary and annual bonus;
  • Reimbursement of up to 65% for foreign language classes (English, Portuguese);
  • Indefinite job contract;
  • Paid time off;
  • Medical insurance;
  • Food Allowance;
  • Free Shipping from VTEX Stores

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Privacy Notice The personal data provided during this selection process will be collected and used exclusively for the purpose of evaluating and selecting candidates. By proceeding with your registration, you are aware of the collection, use, and storage of your personal data by VTEX. For further details on how your data will be processed, please visit https://vtex.com/es-es/privacy-and-agreements/hiring-notice/. You will find information on (i) how personal data is processed in VTEX selection processes; (ii) what types of data VTEX collects; (iii) your rights as a data subject; and (iv) how long VTEX processes your data. If you have any questions, please contact our DPO at dpo@vtex.com or request the exercise of your rights as a data subject at https://vtex.com/us-en/data-request.

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