Customer Excellence Manager

Brazil

About the Role

The Customer Excellence Team works directly with companies worldwide to ideate, plan, and implement transformative digital projects using VTEX’s solutions and products. The team focuses on upselling new projects and services according to the customer’s needs, bringing growth and competitive advantage. It uses every real-time communication channel to guide the client, as each interaction is an opportunity to share ecommerce expertise. The team’s knowledge has to be one step ahead of the user’s.
The team’s focus is not just advising the client on the best usage of the platform but identifying the context of the client’s requests and having in-depth knowledge of VTEX capabilities applied to real business cases. 

About the Team

The Customer Excellence Manager (CEM) is an e-commerce expert and will help our customers identify opportunities and execute their growth plans. The CEM is in charge of helping our customers reach their true sales potential while maximizing the customer’s lifetime value for VTEX. The CEM constantly investigates the platform’s technical scenarios to address customer’s business and technical questions. CEMs are the main point of contact between our customer and VTEX, being the C-level’s voice regarding strategy. 

Who you are

  • You have 3+ years managing e-commerce business and/or operations in Direct to Consumer, Retail.com, Marketplaces and/or B2B;
  • Experience in solving business problems and quickly picking up new tools and skills;
  • You have experience with P&L and business models;
  • You are data-driven;
  • You have technical knowledge of platform and integration models;
  • You can work with multiple cross-functional groups, including business and technical teams;
  • You have a tech & math mindset, providing simple solutions to complex problems;
  • You have advanced English knowledge;
  • Hybrid work: you are based in Brazil.
 

About VTEX

VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2,600 global B2C and B2B clients, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3,500 active online stores across 43 countries (as of FY ended on December 31, 2023). For more information, visit www.vtex.com.Founded in the year 2000, VTEX has a history of being unstoppable. Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,700 employees scattered across 18 locations in 12 countries in Latin America, North America, Europe, and Asia.At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually, join us, and we will be unstoppable together.

Benefits

  • Competitive salary and annual bonus;
  • Reimbursement of up to 80% for foreign language classes (English, Portuguese);
  • Indefinite job contract;
  • Paid time off;
  • Medical insurance;
  • Food Allowance;
  • Free Shipping from VTEX Stores

 

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