Customer Excellence Manager

Brazil

About the Role

The Commerce Engineer Team works directly with companies worldwide to ideate, plan, and implement transformative digital projects using VTEX’s solutions and products. The team focuses on upselling new projects and services according to the customer’s needs, bringing growth and competitive advantage. It uses every real-time communication channel to guide the client, as each interaction is an opportunity to share ecommerce expertise. The team’s knowledge has to be one step ahead of the user’s.
The team’s focus is not just advising the client on the best usage of the platform but identifying the context of the client’s requests and having in-depth knowledge of VTEX capabilities applied to real business cases. 

About the Team

The Commerce Engineer (CE) is an ecommerce expert and will help our customers identify opportunities and execute their growth plans. The CE is in charge of helping our customers reach their true sales potential while maximizing the customer’s lifetime value for VTEX. The CE constantly investigates the platform’s technical scenarios to address customer’s business and technical questions. CEs are the main point of contact between our customer and VTEX, being the C-level’s voice regarding strategy. 

Who you are

  • You have 3+ years managing e-commerce business and/or operations in Direct to Consumer, Retail.com, Marketplaces and/or B2B;
  • Experience in solving business problems and quickly picking up new tools and skills;
  • You have experience with P&L and business models;
  • You are data-driven;
  • You have technical knowledge of platform and integration models;
  • You can work with multiple cross-functional groups, including business and technical teams;
  • You have a tech & math mindset, providing simple solutions to complex problems;
  • You have advanced English knowledge;
  • Hybrid work: you are based in Brazil.
 

About VTEX

VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2,600 global B2C and B2B clients, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3,500 active online stores across 43 countries (as of FY ended on December 31, 2023). For more information, visit www.vtex.com.Founded in the year 2000, VTEX has a history of being unstoppable. Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,700 employees scattered across 18 locations in 12 countries in Latin America, North America, Europe, and Asia.At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually, join us, and we will be unstoppable together.

Benefits

  • Competitive salary and annual bonus;
  • Reimbursement of up to 80% for foreign language classes (English, Portuguese);
  • Indefinite job contract;
  • Paid time off;
  • Medical insurance;
  • Food Allowance;
  • Free Shipping from VTEX Stores

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...

We define eligibility as being a citizen, a permanent resident or a work visa holder.

Select...

Please provide this information is your local currency and considering the compensation in gross

(A Public Officer stands for anyone who, even if transitionally, occasionally or without remuneration, holds a position, employment or public function in government bodies, state entities or diplomatic representations, as well as in legal entities controlled, directly or indirectly, by the government or in international public organizations.)

Select...
Select...

Privacy Notice
The personal data provided during this selection process will be collected and used exclusively for the purpose of evaluating and selecting candidates. By proceeding with your registration, you are aware of the collection, use, and storage of your personal data by VTEX. For further details on how your data will be processed, please visit https://vtex.com/us-en/privacy-and-agreements/hiring-notice/. You will find information on (i) how personal data is processed in VTEX selection processes; (ii) what types of data VTEX collects; (iii) your rights as a data subject; and (iv) how long VTEX processes your data. If you have any questions, please contact our DPO at dpo@vtex.com or request the exercise of your rights as a data subject at https://vtex.com/us-en/data-request.

Select...

The information shared with you during this selection process is strictly confidential and is intended for your evaluation only, and it must be kept strictly confidential by you. It is prohibited to disclose, copy, reproduce or use this information for any other purpose without VTEX's prior authorization in writing. By enrolling in this selection process, you acknowledge that the improper use of the information shared with you may result in losses for VTEX, which may be the subject to remedies.

The obligation of confidentiality will remain in force even after the completion of the selection process. By proceeding with your application, you certify that you read, understood, and agree to the confidentiality terms set forth therein.

If you have any questions about your confidentiality responsibilities or need to report any violation or suspected violation, please immediately contact VTEX's designated contact.

We appreciate your cooperation in protecting and preserving VTEX's confidential information.

Demographic Questions

We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment or affect your job application. Additionally, this is not public information, meaning that it will not be shared to your recruiting team nor interviewers.

Select...
Select...
Select...
Select...