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Welbe Advocate Supervisor

Los Angeles, CA, USA · North Hollywood, CA, USA

Remote role in Orange County, LA County, or surrounding counties.

At WelbeHealth, each participant of our program is guided by our interdisciplinary team (IDT), composed of clinical and non-clinical members who work cohesively to provide all-inclusive care to our most vulnerable senior population.

Alongside the leadership team of the Welbe Advocate Hub, the Welbe Advocate Hub Supervisor helps oversee call center operations to provide exceptional customer service to our participants. The Welbe Advocate Hub Supervisor focuses on oversight of daily operations of their assigned functional area of responsibility within the department and guides the mentorship and workflow of team members in this key function of the Hub.

Essential Job Duties

  • Must be willing and have the ability to work a varied schedule that may include evening nights, weekends and overtime
  • Responsible for monitoring and managing the daily operations for their assigned functional area of responsibility which includes delegation of work, work schedules, and other responsibilities required to meet the expected performance targets and goals
  • Responsible for the hiring and overall successful onboarding of all Welbe Advocates for their functional area. Works collaboratively with the Welbe Advocate training team to ensure new hires are successfully trained and for ongoing training needs
  • Responsible for managing performance of their direct reports including quarterly check-ins, annual performance evaluations and ongoing coaching as required
  • Helps in identifying systemic and/or operational issues and participates in process improvement life cycle which includes root-cause analysis, implementation, and monitoring. Motivates staff and serves as a change agent
  • Provide support to the team, including the handling and resolving of urgent escalations and issues with a high-level of efficacy
  • Participates in the development, review and implementation of department protocols and policies

Qualifications and Requirements

  • Must be willing and able to work a varied schedule that may include evening nights, weekends and overtime and must be comfortable with onsite travel to LA county WelbeHealth centers once (1) every other month and as needed for business needs
  • High school diploma or equivalent, required
  • Minimum of five (5) years of experience in a supervisory role with demonstrated ability to mentor and develop team members (preferably in a in a larger contact center or similar working environment)
  • Minimum of (2) two years of relevant work experience and/or in healthcare, highly desired
  • Must be proficient with technology, especially computers, software applications and phone systems including experience using electronic medical records systems
  • Lean Six Sigma and/or Process Improvement Certificate, preferred
  • Clinical certifications are a plus

Benefits of Working at WelbeHealth: Apply your training expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.

  • BENEFITS: Health Coverage on Day 1, Paid Parental Leave, 401K Match
  • PERKS: 17 days of paid time off in year one, 12 company holidays, & 6 sick days
  • GROWTH: Career path advancement and leadership opportunities

Salary/Wage base range for this role is $67,829 - $81,395 / year + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits.  Actual pay will be adjusted based on experience and other qualifications. 

Compensation

$67,829 - $81,395 USD

COVID-19 Vaccination Policy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

 

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

 

Beware of Scams

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com

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