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Project Manager

Boston, Chapel Hill, Minneapolis

Company: The mission of Well (https://www.well.co/) is to transform healthcare through our unique impact on our members' health and happiness. We do this through our differentiated consumer experience and world-class data and analytics engine that drive engagement and behavior change. Our product — a consumer health engagement platform — integrates concierge services, behavioral health, telemedicine, care management and wellness services to drive sustained engagement, lower costs and improve the health of members. In addition to our product, we know our team makes us unique. We’re a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees.  We promote an employee- and member-centric culture with generous benefits, which you can learn more about here: https://www.well.co/careers.

Position Title: Project Manager

Reporting To: Manager, Client Operations

Location: Chapel Hill, NC; Minneapolis, MN; Boston, MA (Newton Office); New York, NY

Compensation Information: $87,000-$98,000 (Project Manager 2), depending on qualifications, plus bonus potential and benefits. 

Position Summary:

We are actively seeking a skilled and motivated Project Manager to join our Client Operations team at Well. In this role, you will be responsible for day-to-day management of projects supporting enterprise clients and providing support as needed to ensure a seamless client experience. The ideal candidate will have 5+ years of relevant experience with demonstrated proficiency in project management.  

Key Responsibilities:

  • Lead and manage client-facing projects,  ensuring on-time delivery and within scope delivery according to project milestones.
  • Prepare and maintain comprehensive project plans,  documentation, and communication strategies, including status reports and meeting minutes. 
  • Plan, organize and facilitate effective meetings with internal and external stakeholders to ensure clear communication and outcomes.
  • Ensure quality data management, maintaining and updating project files and records for easy access and retrieval.  
  • Proactively identify and escalate risks and work collaboratively with internal teams to ensure prompt resolution.
  • Collaborate with other departments to ensure a cohesive and customer-centric approach to client activities and ongoing success.

Preferred Qualifications:

  • 5+ years of progressive experience in client implementation and project/program management
  • Demonstrated ability to manage multiple, concurrent projects in a dynamic environment ensuring timely and successful outcomes. 
  • Proficiency in both Google Suite and Microsoft Office, as well as MS Project.  
  • Excellent written and verbal communication and presentation skills, with proven experience in stakeholder management at various levels
  • Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
  • Solid understanding of SAAS technologies and software development lifecycles   
  • Demonstrated ability to understand and translate client needs into actionable project plans and deliver a positive, value-driven experience.
  • Highly collaborative and team-oriented with the ability to build strong working relationships with cross-functional teams.
  • Adaptable and comfortable navigating a dynamic and evolving work environment.
  • Aligned with Well's mission of advancing the standard of healthcare for everyone, everywhere.

Additional Job Information

Well is on a mission to redefine the healthcare experience. This is an opportunity to re-shape healthcare for America. We are developing solutions to improve the quality and affordability of healthcare.  We welcome team members who are passionate about that mission. We embrace diversity and are committed to building an inclusive team.

Well is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.  We seek diversity and encourage individuals from underrepresented groups to apply.

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