Job Application for Intake Representative Supportive Care at West Cancer Center

Job Title: Intake Representative – Supportive Care

About Us

At West Cancer Center, we are dedicated to providing compassionate, patient-centered care while advancing groundbreaking research. Our team fosters collaboration, innovation, and professional growth, ensuring that every role contributes to making a difference in patients’ lives. Join us in our mission to provide comprehensive support to those navigating the challenges of cancer treatment.

Position Overview

As an Intake Representative in Supportive Care, you will be responsible for processing referrals for home care, hospice, and rehabilitation services. You will verify patient information, assist with coordination of benefits and care needs, and work directly with patients, families, agencies, and internal teams. This role plays a vital part in ensuring seamless transitions of care and addressing Social Determinants of Health (SDOH) through patient-centered communication and data coordination. No nights, weekends, or holidays.

Key Responsibilities

Receive and process referrals for Home Health, DME, Hospice, and Rehab services
Provide support to patients, caregivers, physicians, and referral sources in person or electronically
Ensure data integrity and accurate entry of patient demographics, orders, and insurance details
Contact third-party payors for pre-certification and benefit verification
Maintain tracking systems and document all interactions in the EMR
Communicate with home health/hospice agencies across TN, MS, AR, MO, and KY
Maintain and update referral resources and agency contact lists
Support patients with insurance forms, financial assistance, and accessing the patient portal
Assist with SDOH and Rehab pre-authorization follow-ups as needed
Prepare materials for outside agencies and internal coordination
Perform other duties as assigned

Qualifications

Education & Experience

High school diploma or equivalent required
Minimum one (1) year of experience in a healthcare environment required
Preferred: Experience with insurance verification or accessing coverage information from third-party payors

Skills & Abilities

Strong customer service skills with internal and external contacts
Ability to adapt and respond to complex or problematic situations
High attention to detail and ability to manage multiple tasks and priorities
Proficient in Microsoft Word and general office equipment
Strong written and verbal communication skills
Ability to work independently and exercise sound judgment

Why West Cancer Center is a Great Place to Work

Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.
Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.
Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.
Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.

Join Us

Take the next step in your career and become part of a team that is making a real difference. If you’re passionate about patient support, coordination of care, and improving access to essential services, apply now to join West Cancer Center as an Intake Representative – Supportive Care.

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Intake Representative Supportive Care

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