National Manager of Paralegal Services

At Wilson Elser, we are redefining what it means to work at a national law firm. With more than 1,400 attorneys across 46 offices nationwide, we are recognized among the top 100 law firms by The American Lawyer and ranked #30 in the National Law Journal’s survey of the nation’s largest law firms.

Our continued success is built on a culture of collaboration, innovation, client service, and mutual respect. We are committed to fostering an environment where employees are empowered to grow their careers, contribute meaningfully, and thrive professionally.

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation.  If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our National Manager of Paralegal Services position in our New York or White Plains Office.

This position offers a flexible, hybrid working arrangement.

The Position

The National Manager of Paralegal Services provides strategic leadership, operational oversight, and management for a nationwide team of over 330 paralegals across the country. This role reports to the Director of Legal Operations and is responsible for scaling paralegal utilization, standardizing nationwide workflows, implementing multi-level talent development, and training program, and driving operational efficiency. This is a hybrid role based out of our New York or White Plains Office.

Key Responsibilities:

• Enterprise Leadership: Oversight of a nationwide paralegal support infrastructure of 300+ paralegals across 46 offices.
• Resource Optimization: Drive operational efficiency by monitoring nationwide utilization rates, balancing office workloads, and analyzing requests for additional new hires to ensure individual teams are properly supported while firm operational goals are met.
• Technology & Process Standardization: Review current workflows for process efficiency and standardization. Leverage technology to continuously improve paralegal workflows and processes across the firm.
• Talent Strategy: Develop a program utilizing a multi-tiered approach for internal paralegal certifications across the firm based on knowledge and skill set. Develop programs for paralegal education, professional development, and career paths within the firm.
• Compliance & Risk Management: Ensure nationwide adherence to regional billing compliance guidelines, multi-jurisdictional court rules, data privacy laws, and strict ethical standards.

Qualifications

• Experience: 7+ years of legal management experience. A proven track record of leading large, multi-office, or nationwide teams.
• Technical Mastery: Executive-level familiarity with Microsoft Office Suite, document management systems, resource planning, and workflow tools. Familiarity with iManage and Jira a plus.
• Legal Expertise: Comprehensive understanding of broad-scale litigation workflows and support.
• Leadership Skills: Exceptional capability in remote team building, change management, and building consensus across diverse stakeholder groups.
• Education: Bachelor’s degree required. Advanced training in Business Administration or Process Improvement analysis and implementation a plus.

Why Should You Apply? 

• Benefits: Outstanding benefits package, including 401k match and generous PTO plan
• Career Growth: Ample opportunities for professional development and advancement
• Employee Perks: Access to corporate discount plans and other benefits

Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.

Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity.  It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law. 

Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users.  You may review our Accessibility Policy here.

California Residents may review our CCPA notice for applicants and employees here.

#ZR