Service Dispatcher

If you are dependable, hard-working, and looking to join a team providing excellent customer service to our clients, we want to talk with you!

This is a perfect opportunity if you are looking to establish your roots with a good organization. There are plenty of great opportunities to get certified on the job to promote into a number of careers within the industry.

WiZiX Technology Group – Dispatcher, Fresno, CA

We are looking for a qualified candidate with strong customer service skills and administrative abilities at our Fresno, CA office.

Job Responsibilities

• Answer incoming support calls
• Route calls to appropriate resources
• Create support tickets on behalf of customers
• Document all call information according to standard operating procedures
• Use basic computer applications
• Communicate with customers, technicians, and sales representatives
• Schedule service calls
• Meet monthly service goals
• Recognize, document, and alert the management team of trends in customer calls

Qualifications

• Strong phone and verbal communication skills along with active listening
• Proven ability to multi-task and work under fast-pace environments while maintaining accuracy
• Ability to calmly handle stressful situations
• High attention to detail and strong organizational skills
• Computer and customer service skills
• Must have strong written and verbal communication skills
• Bi-lingual is a plus

Just as we aim to help our customers grow their businesses through technology, we offer our own employees growth opportunities to reach their career goals.

Among our company goals, we aim to be a long-term employer. That means providing our team with the training and certification they need to keep up with the fast-changing technology our office machines, devices and software employ.

About WiZiX:

WiZiX Technology Group, Inc. is a leading provider of office equipment & technology solutions in California and Nevada. 

WiZiX offers a wide range of products, including Copiers, Printers, Scanners, and other office equipment from top brands such as Kyocera, Toshiba, Ricoh, and Brother. WiZiX also provides VoIP Phone Systems, Managed Print Services, and Document Management Systems.

At WiZiX, our mission is to provide the highest level of customer service, support, and technology solutions to our clients, enabling them to focus on growing their business and achieving their goals without having to worry about their office technologies.