Service Manager

Manila

The job in short

In this role, you will manage multiple complex services and be a bridge between Backbase internal teams and our clients. You will stand in front of our new service and become one of the crucial delivery managers.

Meet the job

As a Service Manager, you are responsible for the successful delivery of pre-configured dev environments with deployed components of our products and supporting projects post go-live phase. 

You discuss requirements and expected delivery timelines with our Customer Success team, possible issues with external teams, and manage client’s expectations. You conduct kick-off and handover meetings, weekly plannings, daily standups (Kanban methodology), retrospection meetings, and communicate the status and progress of deployments.  

You also handle escalations and conflicts, define priorities, and assign tasks to team members. On a daily basis you will be working closely with the Engineering Manager who is responsible for the people management part and shape of the team assigned to you (6 people).

You are responsible for the financial aspect of the service, by making sure the team as well as the service is billable to HUB and to the customer.

What about you?

  • You have experience being a client-facing Service M in Software Engineering;
  • You have basic knowledge of cloud computing, CI/CD and quality assurance processes in software development;
  • You have great leadership skills, ready to be acting as a Team Lead;
  • You can resolve conflicts and manage priorities;
  • You have extraordinary organizational skills, you are assertive and self confident;
  • You have can do attitude, and you are fast in decision making.

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APAC Demographic questions

At Backbase, we recognise the importance of a diverse workforce and belonging. As part of our commitment to  a more inclusive environment, we gather some demographic questions during the recruitment process.

Any demographic questions asked during the application process are voluntary and will not influence hiring decisions. Your responses are completely anonymous and solely used for internal diversity initiatives. Backbase is an equal opportunity employer and does not discriminate. 

If you have any concerns or questions regarding the collection and use of demographic information, please feel free to contact our Human Resources department.

 

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