Back to jobs

Engagement Manager

Palo Alto, California

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

  • Business Insider named us an “enterprise startup to bet your career on”

  • Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

  • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

  • Quartz ranked us the #1 best company for remote workers

Responsibilities

We’re looking for an experienced Engagement Manager to join our Professional Services team here at Workato. If you’re someone who loves combining strategic thinking with meaningful customer impact, and you thrive in a collaborative, fast-moving environment, this role might be for you.

As an Engagement Manager, you’ll lead the discovery, scoping, and contracting of services engagements that help customers unlock the full potential of Workato’s industry-leading iPaaS and AI orchestration platform. You’ll work side-by-side with Sales, Technical Architects, and Customer Success teams to design tailored services proposals grounded in customer goals and delivered through our proven GEARS Framework.

You’ll also stay closely engaged with customers throughout delivery—building strong relationships with stakeholders (including at the C-level), keeping teams aligned, and ensuring successful outcomes. This is a great opportunity for someone who’s consultative, commercially savvy, and passionate about crafting high-impact services that drive real business value.

If that sounds like you, we’d love to meet you. Come help us build something great—together.

In this role, you will also be responsible to:

  • Identify services opportunities and generate services pipeline.

  • Drive services sales cycles alongside enterprise software sales, working cross-functionally with our sales and customer success teams

  • At times, coach and guide internal teams on the services sales cycle and associated expectations

  • Maintain impeccable forecasting hygiene for professional services opportunities

  • Utilize industry expertise and business acumen to understand a customer's motivation, business drivers, strategic goals, objectives, and desired business outcomes

  • Develop and manage a territory plan and a personalized account plan for each customer, which aligns with their business goals.

  • Create a compelling vision and clearly communicate via services proposals our transformative solutions aimed at generating quantifiable success and business value from a customer's investment in the Workato’s Platform

  • Write statements of work (SOWs) and navigate legal reviews of such contracts

  • Conduct thorough knowledge transfer from pre-sales cycle knowledge to post-sales services team

  • Maintain client relationships throughout professional services engagements and engage customers, especially senior stakeholders, using a consultative approach that positions Workato and yourself as a long-term trusted advisor relationship

  • Develop a deep understanding of Workato’s proprietary framework (GEARS), and contribute to such frameworks by providing closed-loop feedback from implementations

  • Ensure customer satisfaction goals are exceeded or met on every services engagement

  • Be a Workato evangelist with the ability to discover and demonstrate how Workato can effectively help companies with their business automation needs across a broad set of industries through professional services engagements

  • Become the trusted advisor to customers and partners for advancing their automation and integration roadmaps

  • Contribute to the growth of our professional services department by creating or enhancing content such as presentations, templates, success stories, etc. for use by both customers and to enable our extended team

  • Contribute to enhance our delivery methodology, services practice and industry POV's

Requirements

Qualifications / Experience / Technical Skills

  • 3+ years experience selling professional services unit within a software company, for a strategic consulting firm, or for large scale system integrator

  • Experience in writing statements of work (SOWs) and navigating through complex, enterprise legal processes

  • Demonstrated ability to develop and maintain C-level relationships that recognize you as a trusted advisor

  • Experience fostering and growing accounts

  • Highly collaborative and excels in complex, matrixed environments

  • Ability to thrive in a fast-paced, high growth and unpredictable environment

  • Communication skills to effectively communicate with technical and business stakeholders alike

  • Strong interpersonal skills with the ability to convey and relate ideas to others and work in a collaborative and cross-functional environment

  • Excellent verbal and written communication skills and the ability to communicate ideas visually and create and conduct professional presentations

  • Self-starter and ability to work independently and as part of a distributed team, and willingness to take ownership of situations and problems

  • Ability to travel up to 50%

Preferred / Nice-to-haves

  • iPaaS sales experience

  • Project and/or account management experience

  • Experience having worked in a start-up environment

  • PMP or Scrum certifications

  • High-level understanding of key applications such as Salesforce, Netsuite, Workday, ServiceNow, SAP, EBusiness Suite, Databases

  • Experience in enterprise business accounts

  • Track record of continuous learning of new technologies

  • Track record of driving software expansions as a result of professional services engagements

For California residents, compensation begins at $100,000 base salary, plus bonus, equity, and other perks and benefits.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Workato’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.