Technical Project Manager

Technical Project Manager

We’re looking for a Technical Project Manager to guide our customers through their most critical early experiences with Workshop, blending strong technical expertise with project management skills. This role will plan and manage customer implementations end-to-end, ensuring all technical setup and onboarding milestones are completed thoroughly, efficiently, and with a high degree of care.

A successful Technical Project Manager at Workshop should have experience working with customers and demonstrate strong empathy for their needs. This role requires an in-depth knowledge of enterprise IT deployments, email providers (Office 365, Google, etc.), and email security appliances and protocols. 

As a Technical Project Manager, you will:

• Own the full onboarding lifecycle, from initial project planning to technical setup and go-live.
• Create a positive first impression, develop strong customer relationships, and instill confidence in Workshop’s technical solutions.
• Guide customers through configuration of Workshop, including integrations with enterprise IT systems (Microsoft Active Directory, Google Workspace, Okta, etc.), email providers, DNS, and security protocols.
• Proactively guide customers to early wins, helping them achieve success with Workshop’s products and features quickly.
• Diagnose, escalate, and resolve technical issues in partnership with the Product team; provide documentation and education for customers with unique requirements.
• Work closely with Customer Success, Sales, and Product teams to align on customer goals, technical requirements, and project timelines.
• Transition customers seamlessly to their long-term Customer Success Manager once onboarding is complete.
• Capture and communicate customer feedback to influence the product roadmap.

To succeed in this role, you should have:

• 2+ years in a customer-facing, technical, or project management role (preferably in SaaS).
• Experience managing multiple implementation projects of varying pace and complexity.
• Familiarity with enterprise IT deployments, identity systems (Active Directory, Okta, Google Workspace), and email/DNS configuration.
• Strong problem-solving skills and technical curiosity.
• Excellent organizational skills with high attention to detail.
• Ability to clearly communicate with diverse audiences (customers, engineers, sales, account managers).
• A proactive, ambitious mindset with a proven ability to deliver results in a fast-paced environment.
• Exceptional written and verbal communication skills.

About Workshop

Workshop is a fast growing, venture-backed startup based in Omaha, Nebraska and we’re on a mission to create more happy Mondays for employees everywhere. We build software to help internal communications teams create, send, and measure multi-channel, employee-centric campaigns.

Workshop is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), disability, sexual orientation, gender identity, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. We encourage all qualified individuals to apply.