Back to jobs
New

Senior Customer Success Manager

Lehi, Utah

Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.

Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.

Grow With Us

We are seeking a Customer Success Manager to join our growing Customer Success team. This is an opportunity to work directly with customers and play a critical role in helping them get the most value from Workstream.

You will own client relationships after onboarding, helping customers successfully adopt Workstream, solve challenges, and identify opportunities to expand their use of the platform. The ideal candidate is empathetic, highly organized, tech-savvy, and able to explain concepts clearly and concisely through both written communication and video calls.

You will partner closely with Sales, Product, Engineering, and other cross-functional teams to ensure our customers are successful. You will be measured on customer health and success through metrics including product usage, retention, Net Revenue Retention, and churn.

This is a full-time role based in Lehi with a hybrid office/WFH schedule.

Day in the Life

Customer Retention & Success (60%)

  • Become an expert in Workstream and help customers understand and get the most value from the platform.
  • Manage a portfolio of SMB customers and build strong, trusted relationships with key stakeholders.
  • Monitor customer activity and product usage to proactively identify accounts that are high-priority, at-risk, or have opportunities for increased adoption.
  • Translate customer data and product usage into clear actions and follow-up plans.
  • Conduct customer training and develop training materials, guides, and processes to help users successfully adopt Workstream.
  • Create customer-facing content, including webinars, videos, check-in materials, documentation, email templates, and other resources that make complex concepts easy to understand.
  • Maintain accurate customer notes, activity, next steps, and account information in our systems.
  • Communicate product updates, new features, and best practices to customers.
  • Coordinate internal resources to drive feature adoption and resolve customer challenges.
  • Gather and communicate customer feedback to the Product team to help improve the Workstream experience.
  • Partner cross-functionally with Sales, Product, Marketing, and Engineering to support customer needs.
  • Escalate issues appropriately and use sound judgment to distinguish between user error, training opportunities, product bugs, and feature requests.
  • Develop strong commercial relationships with customers to increase Workstream utilization and the value they receive from the platform.

Growth (30%)

  • Use customer data and insights from client interactions to identify opportunities for account growth.
  • Partner closely with the Sales team when customers have opportunities to expand their use of Workstream.
  • Introduce customers to relevant features, products, and newly released functionality.
  • Help customers identify additional ways Workstream can support their business and teams.
  • Generate qualified Customer Success opportunities based on customer needs, product usage, and engagement.

Customer Success Operations (10%)

  • Partner with the Head of Customer Success on process improvement projects designed to improve team efficiency, customer satisfaction, and core CS KPIs.
  • Help develop and maintain a Customer Success playbook covering the customer lifecycle, key activities, reporting, and risk-mitigation strategies.
  • Identify opportunities to improve customer workflows, internal processes, and the overall customer experience.
  • Contribute to documentation and knowledge management across the Customer Success organization.

Key Metrics You Will Be Measured On

  • Monthly and Quarterly Net Revenue Retention
  • Customer Retention
  • Logo Churn
  • Customer Success Qualified Leads (CSQLs)
  • Customer Engagement and Outreach
  • Product Adoption and Usage

Working at Workstream

  • We operate with urgency, ownership, and a growth mindset.
  • This is not a traditional 9-to-5 role—we value accountability, flexibility, and getting results.
  • If you thrive in high-growth environments and are passionate about building from scratch, we’d love to connect.
  • You should be comfortable working occasional evenings as needed to collaborate with our APAC team.

Who You Are

  • 1–3 years of relevant experience in Customer Success, Onboarding, Implementations, Account Management, or a related customer-facing role.
  • At least 1 year of experience working with SMB customers.
  • Experience using customer data, product usage, or account activity to identify high-priority, at-risk, or growth opportunities.
  • Empathetic and customer-focused, with the ability to build trusted customer relationships.
  • Strong verbal and written communication skills, with the ability to explain complex concepts clearly and concisely.
  • Hungry, curious, quick to learn, and even quicker to execute.
  • Highly organized and detail-oriented, with strong follow-through and documentation habits.
  • Comfortable working in a fast-paced, high-growth startup environment where processes are still being built and improved.
  • Tech-savvy and comfortable learning new software, tools, and platforms.
  • Able to collaborate effectively across Sales, Product, Marketing, Engineering, and Customer Success.
  • Interested in building a long-term career with a Silicon Valley-based technology startup.

What We Offer

  • A mission-driven and value-based company dedicated to empowering deskless workers and local businesses
  • An early employee opportunity at a Series B hyper-growth startup; work with the founding team and industry veterans to accelerate your career
  • Competitive salary and equity
  • Comprehensive health coverage: medical, dental, and vision. We pay 95% of your premiums for our employees and 85% for dependents
  • In-office amenities and stocked kitchen
  • 401K Plan
  • Flexible PTO 

Salary Range

In compliance with the California Pay Transparency Law, the base salary range for this role in Utah is $100,000-$105,000. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors, including skill set, experience, job scope, and current market data.

Know More About Workstream

Additional Information 

Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

We are committed to the full inclusion of all qualified individuals.

Create a Job Alert

Interested in building your career at Workstream? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Workstream’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.