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Job Description
The Program Coordinator provides support to Sales, Account Management and Operations teams by ensuring completeness and accuracy on all new opportunities. They serve as the primary operational support for developing itineraries, building pricings, finalizing proposals, and coordinating with colleagues in Land & Air Operations, Visas, Health & Safety, and Curriculum & Academics teams. Goals center around growing sales and maximizing customer experience.
Responsibilities:
• Collaborates with Sales, Account Management, and Operations to optimize Program Development functions and ensure the appropriate processes, systems, and controls are in place to price and produce high-evaluated, top-quality custom programs with healthy margins and quick turnaround times.
• Supports Sales and Account Management teams with itinerary changes, tour customizations, general destination/product information, answers to pricing and itinerary specifics, and special requests by using knowledge of world destinations and/or communicating with global Operations teams.
• Acts as liaison between Production and Sales/Account Management teams, ensuring that internal business rules and product standards are upheld. Uses knowledge of products and systems to assist in improvements to operational efficiency and tour itineraries.
• Reviews, develops, and audits tour requests, ensuring logistical feasibility and accuracy.
• Communicates with clients via phone conversations (proposal walkthrough calls) and emails as requested by Sales and Account Management, while maintain excellent customer service and understanding of client needs.
• Develops and implements new internal processes, rules and procedures based on the needs of the business.
• Provides support on other projects and tasks as requested by management. May be assigned responsibilities related to program development, pricing, or program operations/management.
• Prepares status updates or reports for manager as appropriate.
Standard Department Member Responsibilities:
• Maintain knowledge of company policies and procedures so as to serve as an effective staff member.
• Support company policies and management decisions with a sense of urgency and professionalism.
• Foster communication within the department, with other departments, and with management.
• Seek out and participate in internal and external programs that facilitate personal and professional growth.
• Identify and discuss personal and professional growth goals with Team Leader or other management.
• Write performance appraisals on an annual basis to be reviewed with Team Leader.
• Attend and contribute to team meetings (Program Management/Product Delivery/Sales/etc.).
• Develop and maintain a culture of teamwork, positive communication, and fulfilling the World Strides mission.
Qualifications:
• Ability to communicate clearly and effectively with internal staff and management.
• Close attention to detail and extremely organized.
• Handles pressure well and can multi-task.
• Ability to problem-solve and make business decisions confidently.
• Capable of adhering to strict deadlines, and able to communicate urgency and inspire others to stay on track with any given deadline, project, or common goal.
• Concern for how decisions impact customer experience and the bottom line.
• General understanding of the student travel industry and/or the WorldStrides business model.
• Knowledge of world destinations, with some international travel experience preferred.
Travel Requirements:
• Some travel to other WorldStrides offices may be required, no more than once per year.
Perks:
- Fun & driven environment.
- Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance.
- +10% of gross salary as food stamps.
- 1 paid volunteer day & 25 PTO* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
- Statutory Holidays by Mexican Federal Labor Law.
- Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
- Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
- Fitness opportunities.
- Employee Assistance Program (EAP)
- Paid statutory parental leave.
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