Client Director, Client Leadership

About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. 

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

1766 - Client Director, Client Leadership

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

European Director - Reckitt

Role Summary and Impact

This role sits within the Client Leadership team, reporting into the Senior Client Partner – working in close partnership with Strategy / Operations / Data, Tech and Analytics as well as local market senior contacts.

Reckitt has a brand new operating model focused on delivering central strategies which will then be tailored at a regional level before being activated locally.

A key part of the role of the Director will be to work hand in hand with the Strategy Leads, to deliver central strategies across Reckitt’s 4 categories (and 9x powerbrands) adhering to the new ways of working / operating model, and connecting seamlessly with the creative agencies centrally as well as WPP regional clusters and local markets to ensure the central approaches are embedded successfully.  The Director will be the key point of contact for the Reckitt Comms planners / Brand teams, alongside the Strategic Lead and will own the process from brief to campaign completion.

With any new model, we expect there to be bumps in the road, so the expectation will be that the Director is able to share any learnings across the team so the process can be optimised for future briefs / years.

In conjunction with a new operating model, there is also a new Operating System – in WPP Open.  Part of the Director’s role will also be to ensure that WPP Open is being used comprehensively across Central / Regional and Local teams to deliver consistent output, underpinned by a consistent suite of tools.

Beyond delivering strategic responses and ensuring the successful roll out / adoption of WPP Open, the Director will be responsible for network management (from leading network calls, establishing 1:1 relationships with all key clusters and collating best practice) as well as supporting on relevant strategic projects throughout the year.  These may include partnering with our Commerce team to define Reckitt’s GTM approach to developing a thought leadership calendar, arranging in person workshops or summits or even supporting in relevant WPP / WPP media pitches (in relation to the Reckitt business).

The successful candidate must be confident in senior client relationship management, digital and data led planning and agency team operations and commercial management. The candidate for the role would ideally have a range of client and category experience, demonstrating strong analytical capabilities and the strong emotional intelligence and gravitas to lead matrix clients and agency teams.

 

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

 

• Media agency experience in both strategic and performance environments
• Strong analytical skills
• A depth of experience in client management and matrix organisation management
• Experience of the latest digital media solutions, from Amazon to programmatic, Influencers to Social, but be able to think and represent across the whole media mix, including TV, outdoor, sponsorship, partnerships and beyond
• Strong knowledge of eCommerce
• An understanding of the right strategic balance between eCommerce and brand investment, and the quantification of those strategies
• Have demonstrable experience of running large pieces of business across either a market, regional or global remit
• Be a confident interpreter of data and insight
• Have exceptional client relationship building skills
• An ability to lead multiple internal stakeholders at all levels across multiple disciplines

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location

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