Current openings at Wrike Careers Page

More About Your Team The sky's the limit for professional growth and it depends on building the team with only the best candidates from top to bottom. You will fit perfectly into our Commercial team, working along with the team of highly motivated colleagues. We consider our BDRs to be our Account Managers  in waiting. We love to hire our sales team from within! If you think you've got what it takes for fast paced growth, flexibility to adapt to changes, and the smarts to be the best, then we want you. How You’ll make an impact By supporting marketing efforts by following up on inbound leads and inquiries. Identifying new prospects across the business of existing customers By understanding our buyer personas and the needs/“pains” of your market. By conducting research on the prospect and their organisation and leverage thoughtful personalisation in your outreach across email, phone and LinkedIn. By persuading prospects to have a call or take a meeting with a Wrike Account Executive. By qualifying prospects to help improve conversion rates from Discovery Call to Opportunity. By routing qualified opportunities to the appropriate Account Executives for further development and closure. By using tools such Salesloft By working closely with other SDRs, Senior Sales Executives, and Marketing to improve and perfect our messaging. Performing research on competitors, consumer behavior, market trends, product developments and lead acquisition methods Analyzing customer personas and target audience demographics to generate leads Compiling lists of potential leads to contact with information Making cold calls to connect with prospective customers or clients Developing and implementing email campaigns to attract new leads Collaborating with sales teams to identify and convert prospective customers You will achieve your best if you have: Full fluency in English Eagerness to learn and excel in Sales. You will stand out with 1+ years experience in a Sales Development or similar role in a B2B business Positive and energetic phone skills, excellent listening skills, strong writing skills Ability to multitask, prioritize, and manage time effectively. Demonstrated success of reaching monthly and quarterly targets Experience with CRM and opportunity management systems, preferably Salesforce Strong work ethic and a ‘Can Do’ attitude Your recruitment buddy will be Arjola Stejskal, Talent Acquisition Specialist   #LI-AS1

Ready to become a Wriker? As a part of our team, you’ll be building relationships with our customers, helping them use the Wrike project management software, and assisting them with any challenges they encounter. This includes answering technical and billing questions, discussing the benefits of the product to help turn prospective customers into paid customers, solving tickets, dealing with complaints, and further developing our knowledge base while working with clients during 23:00pm - 07:30am (local CY/EE time). More about Your team Our team strives to provide excellent customer service through email, chat and phone. We are friends with both people and computers, and measure our success based on the customer’s success. We aim to make every customer’s story end happily. How You’ll make an impact By answering first-level incoming customer support requests in a fast-paced environment via email, chat or phone.  By assisting customers who request support ranging from product questions to troubleshooting. By maintaining and developing efficient cross-team collaboration related to customer needs. By collaborating with product teams and engineers to achieve efficient resolution of technical issues. By providing instructions and answering questions on application/product use. By helping educate colleagues and teammates on technical cases. By keeping current with product knowledge regarding features and functionality. By recording details of interactions into Support’s Ticket Management System. By participating in customer-centric projects, as well as internal process improvements. You will achieve your best if you have 2+ years of experience with hands-on technical or functional product support in SaaS companies. English professional proficiency (C1+min.) with excellent verbal and written communication skills. Strong self-learning and information processing skills in a fast-paced environment. Ability to think critically, fix and resolve sophisticated problems in a changing environment, take initiative and identify issues. Customer-oriented mentality: we do revolve around providing an overall outstanding experience. Ability to grasp technical issues and understand their impact on the service being delivered to customers. Willingness and ability to learn constantly. A University Degree or broad theoretical job knowledge acquired through higher education. Background in computing (Mac & PC), networking, usage of various web-browsers, PC troubleshooting, firewalls and proxy servers.  You will stand out with Fluency in Japanese, German, French, Portuguese OR Italian Understanding of Software-as-a-Service (SaaS). Ability to build customer empathy and rapport under exciting circumstances. Ability to understand, interpret and communicate complex technical information in user-friendly ways. Ability to understand customers’ problems, advocate for them within organization and offer a perfect solution for their unique needs. Ability to excel in a data-driven, metrics-oriented environment. High organization skills and greatness at keeping track of large and small tasks. Ability to thrive in a collaborative environment to reach team goals ahead of individual goals. SAML SSO and API knowledge. Experience working with tools like MS Teams, GSuite/Google SSO, Office 365/Azure, Adobe Creative Cloud, Salesforce, Workato, Sisense.  Perks of working with Wrike Health insurance for you and your family SIM card with unlimited internet access for employees (provided during your employment) 21 paid vacation days 5 uncertified sick days per year 10 fully-paid continuous working days of sick leave per year School allowance of up to €600 per month (for children at school age) Up to 18 weeks of fully-paid maternity leave 2 weeks of fully paid paternity leave. 2 additional weeks which are provided by Wrike of fully paid paternity leave will be available for employees after 6 months of continuous service   What’s next? Recruiter screening (30 min) Live chat interview Final interview Your recruitment buddy will be Arjola Stejskal, Talent Acquisition Specialist #LI-AS1