Member Experience Specialist

WeightWatchers is a global digital health company. 

WeightWatchers is a global digital health company and the world’s #1 doctor-recommended, clinically studied behavioral weight health program. For sixty years, we have led the industry by blending science and community to help millions of people build sustainable healthy habits.

As the science of weight health rapidly evolves, so does WeightWatchers. We are redefining the category by developing new clinical pathways for GLP-1 medication access, creating specialized behavioral programs for members on weight-loss medications, and integrating medical care with our proven habit-change framework. By combining these clinical breakthroughs with our digital-first community, we are uniquely positioned to lead the future of weight health care.

We’re looking for a Member Experience Specialist who is passionate about delivering exceptional support and creating positive, meaningful experiences for our members in our Med+ program. In this role, you’ll be on the front lines—solving problems, answering questions, and advocating for members—while balancing efficiency, quality, and empathy.

You’ll collaborate closely with peers to help continuously improve how we support and engage our member community.

What You’ll Do

• Deliver timely, accurate, and empathetic support to members via chat

• Resolve member issues by investigating, troubleshooting, and following established processes

• Maintain a high standard of quality while meeting productivity and performance metrics

• Document interactions clearly and accurately in internal systems

• Collaborate and communicate with teammates and leadership to support members via Slack

Who you are

• Associate's degree (Bachelor’s Degree preferred) 

• Minimum 1-3 years of experience in customer support, member services, or operations

• Strong written and verbal communication skills

• Ability to balance speed and accuracy in a fast-paced environment

• Comfortable working with multiple tools and systems simultaneously

• Empathetic, patient, and solutions-oriented mindset

• Strong attention to detail and follow-through

• Ability to receive and apply feedback to continuously improve

• Comfortable working with tools like Google Workspace, Slack, CRM platforms, and EMR

At WeightWatchers, our mission is to build a worldwide community connected by healthy habits. If that resonates with you, then we would love to talk. WeightWatchers values developing community within our employee population as well.  We have a hybrid work environment to allow our employees to find the right work-life balance. 

It is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.

By agreeing to participate in our process, you agree that any information we collect is subject to our Privacy Policy.

RECRUITMENT SECURITY & FRAUD PREVENTION

At WeightWatchers, we prioritize the security of our candidates. To ensure you are communicating with a legitimate representative of our team, please keep the following security standards in mind:

• Verified Email Domain: All official correspondence from our recruiting team will originate from an @ww.com email address. 
• Live Engagement: Our hiring process requires live interaction. We do not conduct interviews or extend employment offers solely through text message, chat apps, or automated email-only exchanges.
• Financial Integrity: WeightWatchers will never ask for any form of payment from a candidate. We will never send you a check with instructions to purchase equipment or "start-up kits" on our behalf.
• Secure Data Collection: Sensitive personal information (such as banking or identity tax info) is only requested through our official, secure onboarding portal after a formal offer has been extended, never during the interview phase.

Stay Vigilant: If you are contacted by someone claiming to represent WeightWatchers and the process deviates from these standards, please do not share any personal information. You can verify any open position by visiting our official careers page at https://job-boards.greenhouse.io/ww