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Senior Solutions Consultant, Mexico L5

Mexico City

Yalo

Hi! This is Yalo! We are on a mission to bring conversational commerce to the world...

Remember how it used to be to interact with businesses that knew and understood you, that could recommend exactly what you needed, and that with a simple message could get you what you wanted??? Yep... neither do we. That is why at Yalo we are marrying the scale of digital commerce with the personalization and simplicity of conversations to help companies delight their users.

We know that traditional SAAS companies focus on first-world problems... we don't! Having started in Latin America, our roots are in Emerging Markets. Therefore, we care about bringing amazing experiences to a population that traditionally has been underserved, such as the small shop owner in Brazil ordering online for the first time.
Come Join us in our mission of improving billions of lives through the power of conversational commerce!

 

Job Summary 🧾

A Solutions Consultant has the primary responsibility to be the bridge between customer and internal teams (product, growth, CS, Delivery) to discuss, design and resolve technical and business questions or concerns during sales and pre-sales. Also the SC has to boost the business success of our clients through strategic consultancy and collaboration focused on results. Should work to guide clients in the precise definition of their key goals and performance metrics, ensuring a perfect alignment with Yalo solutions

 

Your mission? :cohete:

  • Focus on customer needs and customer development
  • Be aware with the main Yalo Products, roadmap and use Cases
  • Be close to the customer
  • Be aligned with Yalo-Customer Strategy
  • Be able to Bring to the product team the real gaps
  • Be the owner (quarterback) for life cycle since the opportunity come until next stage - prioritizing, communicating, engaging, delivering
  • Be able to do good proposal presentation and abilities to use, configure our product and make General Demos (with the features)
  • Be able to support Delivery team during all phases of the project as a consultant refining needs, clarifying doubts

 

What are the responsibilities for this role? 🧠

  • Be able to understand the goals and design solutions/strategies that meet business needs, with an incremental vision, always being attentive to desires, opportunities, restrictions, and limitations where the solution must be the means to achieve the objectives. Mindset Must be not the easiest solution but the best-considering business needs
  • Analyze, Understand, and Create technical proposals for integrations, or additional characteristics of the products and services that include effort and cost
  • Validate customer API documentation and technical requirements for system integrations.
  • Work together with project management teams to successfully monitor the progress and implementation of the initiatives created
  • Respond to customer requests for information or requests for proposals, providing technical details of the proposed solutions.
  • Coordinate the transition between presales specifications and implementation engineering once contracts have been awarded.
  • Be aware of potential project challenges or limitations and proactively seek to manage the challenges.
  • Ability to make decisions autonomously, following the role's guidelines and assuming responsibility for decisions.
  • Being able to manage and prioritize your activities directly with stakeholders without the need for constant intervention.
  • Having the ability to argue for decisions made in a clear and balanced manner, defending your point of view without simply executing a suggestion or recommendation (critical sense)
  • Be able to mentor colleagues with less experience
  • Clear communication regarding needs, blockers, timelines, delays, assumptions, agreements.
  • Capable of communicating complex ideas in an effective and simple way

 

Job Requirements?💻

  • 3 years of experience presenting application software solutions to technical and commercial audiences
  • 3 years in a sales engineering or consulting
  • Demonstrated ability to focus on understanding customer needs and adapting them to the products/services we offer
  • Advanced understanding of business analysis techniques and processes
  • Master of Software Engineering or Computer Science, Bachelor's degree or a combination of education and experience in engineering, information systems, or related areas.
  • Feel comfortable speaking and writing to customers in Spanish and, English (Portuguese would be a differential)

 

Soft Skills that matter to us🫀

  • Customer obsession.
  • Project Management concepts
  • Professional services understanding
  • Strong written, and verbal communication
  • Recovers Quickly from Rejection
  • Quick-thinker and a natural close

 

Metrics to measure 📈

  • We work with quarter/semeter metrics based in our OKRs and company objectives. It can change every cycle.
  • Cycle Review is a Metric we always use

 

What do we offer? 🥰
  • Unlimited PTO policy
  • Competitive rewards on the market range
  • Flexible time (driven by results)
  • Start-up environment
  • International teamwork
  • You and nothing else limit your career here

 

We care,
We keep it simple,
We make it happen,
We strive for excellence.

 

At Yalo, we are dedicated to creating a workplace that embodies our core values: caring, initiative, excellence, and simplicity. We believe in the power of diversity and inclusivity, where everyone's unique perspectives, experiences, and talents contribute to our collective success. As we embrace and respect our differences, we strive to create something extraordinary for the benefit of all.
We are proud to be an Equal Opportunity Employer, providing equal opportunities to individuals regardless of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other legally protected characteristic. Our commitment to fairness and equality is a fundamental pillar of our company.


At Yalo, we uphold a culture of excellence. We constantly challenge ourselves to go above and beyond, delivering remarkable results and driving innovation. We encourage each team member to take initiative and make things happen, empowering them to bring their best ideas forward and contribute to our shared goals.

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