Associate Manager, QA Engineering

Yalo

Hi! We’re Yalo! We’re on a mission to revolutionize how businesses sell in an omnichannel way with our intelligent sales platform and intelligent agents powered by cutting-edge AI. Imagine a world where businesses seamlessly connect with their customers across every channel—offering personalized experiences, anticipating needs, and delivering what they want with ease. That’s the reality we’re building at Yalo.

Born in Latin America and driven by its spirit of innovation, we’re transforming sales for businesses around the globe. From empowering businesses in emerging markets to helping enterprises scale intelligently, we’re redefining how companies engage with their customers and drive growth.

At Yalo, we believe the future of sales is personalized, omnichannel, intelligent, and conversational. Join us as we empower businesses to build stronger relationships and achieve remarkable results worldwide!

Job Summary 🧾

We are looking for an experienced and motivated Associate Manager, QA Engineering, to lead our talented team of dedicated QA engineers. You will be responsible for building, mentoring, and guiding the QA engineering team, defining and implementing robust testing strategies, and ensuring the delivery of high-quality, reliable software that delights millions of users daily. This role requires a blend of strong technical QA expertise and proven leadership capabilities to elevate our quality practices and contribute significantly to product success. You will be critical in elevating our quality standards and driving continuous improvement across our testing processes and infrastructure.

Your mission?

Your mission is to champion a quality-first culture across our engineering organization, moving beyond detection to prevention. You will strategically lead and empower the QA team, driving the adoption of innovative practices that not only guarantee exceptional product quality but also accelerate delivery and significantly elevate the strategic impact of the QA function within Yalo. This role exists to elevate the quality bar within the team, drive continuous improvement in QA processes, frameworks, and tools, and contribute to the overall success of the product by proactively identifying and mitigating risks.

What are the responsibilities for this role? 🧠

• Lead, coach, and develop a team of QA engineers, providing technical guidance and fostering their professional growth.
• Define, implement, and continuously improve scalable and efficient QA processes, methodologies, and standards.
• Develop and execute comprehensive test strategies for our products, covering functional, performance, security, and reliability testing.
• Oversee the design, development, and maintenance of automated test frameworks and test suites.
• Collaborate closely with Product Management, Engineering, and other stakeholders to integrate quality throughout the software development lifecycle.
• Drive efforts to increase test automation coverage and reduce manual testing efforts.
• Manage test environments and infrastructure to support efficient testing activities.
• Analyze and report on key quality metrics, identifying trends and areas for improvement.
• Facilitate root cause analysis of production issues and implement preventative measures.
• Ensure timely and effective communication regarding quality status, risks, and mitigation plans.

Job Requirements?💻

• 5-7 years of progressive experience in Quality Assurance or Software Development Engineering in Test (SDET) roles.
• Proven experience leading, mentoring, or managing a team of QA engineers.
• Extensive experience designing, developing, and implementing comprehensive test automation strategies and frameworks.
• Deep understanding of QA methodologies, tools, and processes.
• Hands-on experience with test automation tools such as Selenium, Cypress, Playwright, or similar.
• Experience with API testing tools like Postman or equivalent.
• Proficiency in at least one programming language (e.g., JavaScript, Python, Java).
• Solid understanding of CI/CD pipelines and how QA integrates into them.
• Experience with performance, security, and reliability testing is highly desirable.
• Bachelor’s degree in Computer Science, Engineering, or a related field is preferred.

Soft Skills that matter to us🫀

• Growth mindset
• Proactivity
• Customer Obsession
• Result oriented

Metrics to measure 📈

• System Uptime and Reliability.
• Reduced Cycle Time.
• Incidents Identified before Production.
• Test Automation Coverage across different testing levels.
• Team Productivity and Efficiency improvements.
• Reduction in production defects and customer-reported issues.

• Unlimited PTO policy
• Competitive rewards on the market range
• Worklife-Personal Life Integration
• Start-up environment
• International teamwork
• You and nothing else limit your career here

We care,
We keep it simple,
We make it happen,
We strive for excellence.

At Yalo, we are dedicated to creating a workplace that embodies our core values: caring, initiative, excellence, and simplicity. We believe in the power of diversity and inclusivity, where everyone's unique perspectives, experiences, and talents contribute to our collective success. As we embrace and respect our differences, we strive to create something extraordinary for the benefit of all.
We are proud to be an Equal Opportunity Employer, providing equal opportunities to individuals regardless of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other legally protected characteristic. Our commitment to fairness and equality is a fundamental pillar of our company.

At Yalo, we uphold a culture of excellence. We constantly challenge ourselves to go above and beyond, delivering remarkable results and driving innovation. We encourage each team member to take initiative and make things happen, empowering them to bring their best ideas forward and contribute to our shared goals.