Customer Advocate

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!

We’re excited to share that Yext has recently joined forces with Hearsay Systems, forming a unified organization that is stronger than ever. This strategic acquisition enhances our ability to deliver world-class solutions by combining industry-leading digital presence management with compliant engagement solutions across social media, text, and voice. As we begin this exciting new chapter together, we’re looking for passionate, driven individuals to help us integrate and continue to innovate in our shared mission.

This role will be part of the Hearsay team, now an integral part of Yext.

We need quality communicators who care about relationships to assist our already existing customers use our intuitive software marketing tools to help them succeed. This is NOT a sales role.

Hearsay Systems is the leading enterprise cloud company offering sophisticated client engagement products to companies within the financial services vertical. Our tools provide financial firms & advisors digital marketing tools with automated workflows and advanced AI that allow them to more easily develop and foster personalized relationships with their existing clients and prospects at scale. 

Come join the team and help us modernize the advisor-client experience. We have built a Financial Advisor Outreach Team that is at the heart of driving the Advisor’s experience with our products. We truly enjoy helping make our customers successful and are looking for creative and resourceful people who share this goal. 

What You'll Do

• Take a hands on approach to drive end user engagement of product features through education/training
• Manage your own set of contacts and be responsible for driving their product usage (from start to finish you own the relationship!)
• Collaborate with your team to share best practices on what’s working and not working
• Proactively identify solutions to questions you anticipate our customers having in each interaction
• Act as a liaison between our customers and Hearsay Systems engineers on specific product issues
• Become an expert on how our customers use our product and serve as an internal voice of the customer with engineers, product managers, marketers and we continue to build Hearsay's products
• You will coach the customers on the value of Hearsay products
• You will become an expert of Hearsay Systems, providing a best in class service experience for our customers

What You Have

• At least 1-2 years of relevant customer service/support experience
• Excellent teammate with a positive attitude and a strong sense of self-direction
• Proactive - are willing to pick up the phone and initiate conversations, ask questions and be an active listener
• Unafraid to take action, even if it means you make mistakes periodically
• Resourceful and creative
• Clear communication
• Strong handle of spoken and written English to communicate effectively and clearly
• Persuasive - people trust you and are willing to act on your suggestions
• A general interest in finance/personal investing (experience in financial services a plus)
• Basic understanding of social media, texting and other channels of communication
• Amenable to working between 9:00PM to 9:00AM Manila Time

Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.