Delivery Director

Overview

The Delivery Director is a senior leadership role responsible for overseeing and supporting multiple pods (teams) and their leaders, including Tech Leads and Engagement Leads. Acting as a leader of leaders, the Delivery Director mentors and coaches teams on Agile best practices, ensuring effective delivery and high-quality outcomes. They serve as a key technical escalation point for client issues and actively participate in client meetings to provide domain expertise. Partnering closely with Portfolio Managers and the Architecture group, the Delivery Director balances client expectations with team capacity to foster successful project delivery.

Primary Responsibilities

• Lead, support, and mentor multiple pods and their Tech and Engagement Leads.
• Coach teams on Agile methodologies and best practices.
• Serve as a direct escalation path for client issues and provide technical expertise during client meetings.
• Collaborate with Portfolio Managers before and after contract signing, to manage client expectations, set teams up for success.
• Work closely with the Architecture group to maintain a feedback loop on project progress and architectural alignment.
• Ensure delivery excellence across pods by fostering collaboration and continuous improvement.

Required Qualifications

• Extensive experience in leadership roles managing multiple technical teams or pods.
• Strong background in Agile coaching and implementation.
• Proven ability to mentor and develop technical and engagement leads.
• Excellent client-facing communication and relationship management skills.
• Deep technical knowledge and ability to provide domain expertise during escalations.
• Experience collaborating with portfolio and architecture teams for project alignment.
• Strong problem-solving and conflict resolution skills.

Preferred Qualifications

• Experience in managing large-scale or complex software delivery projects.
• Familiarity with cross-functional team dynamics and remote team management.
• Prior experience in strategic planning and process improvement at the delivery level.
• Certifications in Agile frameworks (e.g., SAFe, Scrum Master).
• Background in consulting or client-facing technology services.

Qualities of the Ideal Candidate

The ideal Delivery Director is a seasoned leader who thrives in a fast-paced, dynamic environment. They are strategic with excellent communication skills, able to balance client needs with team wellbeing. A natural mentor and coach, they inspire and empower leaders beneath them, driving continuous improvement and delivering exceptional client outcomes. Their technical expertise and client diplomacy make them a trusted escalation point and advisor.

Pay Transparency

We believe that pay transparency helps to foster trust and open communication between employers and employees. It allows our team members to have a clear understanding of their earning potential and the expectations associated with their roles. We also believe that pay transparency promotes fairness, as everyone is compensated based on their experience and skills, regardless of factors such as gender, race, or ethnicity. We recognize that the skills and experience of our candidates may vary, and we are committed to compensating them accordingly. As such, we will evaluate each candidate's qualifications, experience, and performance to determine the appropriate compensation within the stated salary range. We hope that this transparent approach to compensation will provide our potential candidates with the information they need to make informed decisions about their career paths.

This is what we mean when we say we’re the Sum of Our Parts

We understand that everyone comes to the table with their own special histories, perspectives, opinions, backgrounds, and cultures. Here at Zennify, we believe that all of those distinctive individual aspects of our employees are precisely what makes Zennify a great place to work. We want to see you for who you are, so please bring your whole self to the interview process with us. In fact, here are some unique benefits that we offer as a direct result of our amazing employees:

Pawreavement & Pawternity Leave: Two days off of work if you bring a new furry friend home, and two days off of work if you have to say goodbye to one. We take our pets very seriously at Zennify, so it’s important to us to represent our entire family in the benefits we offer!

Unlimited PTO: Because we want you to be a human being first and an employee second!

We cannot wait to meet you!

 

About Us

Founded in 2013, Zennify is a Platinum Salesforce consulting partner focused in Financial Services, Health and Life Sciences, and other key industries that prioritize the customer experience. With consistently high Customer Satisfaction scores, we live to provide epic solutions that solve our customers’ challenges, and exceed expectations! Our commitment to People Development and Customer Success are the driving forces behind our firm.Our purpose is to provide opportunities for professionals to develop amazing careers that drive compelling business impact. We promote and grow from within, building on strengths and investing in development.Balancing industry-leading Salesforce technical expertise with clear purpose and line of sight to our client’s business objectives, we deliver innovative and contextual solutions that scale. Zennify’s mission is to be problem solvers and relationship builders, striving to create solutions, opportunities, and sustained success for our people, customers, community, and future generations. We aspire to be the most trusted, impactful, and inspirational advisor in the consulting ecosystem. As professionals, we put in the work and are committed to milestones, but at Zennify having fun and giving back are part of the journey. We offer a culture that inspires, a place people love coming to work and believe in open communication.  It’s all part of the Zenn!  

Our Values:  Inspire Passion, Embrace Equality, Be Authentic, Integrity Matters.

 

EEO Posting Statement

It is the policy of Zennify to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity, or age limitations will be adhered to by the company where appropriate.