Director - SRE

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

Read more about our marquee customer event Innergize at Innergize 2024

What will I be doing?

You will be leading Zenoti's infrastruture team to build world class infrastructure for the Zenoti product. You should be a great manager and a great team builder. You also need to be an excellent recruiter, communicator and issue resolver. Your job is to make sure everyone in your team is successful in getting their job done, and bring transparency to the process.

• Manage the technical and architectural evolution of Zenoti customer onboarding infrastructure and user experience
• Manage execution of building the product, releasing it to customers, and managing the service in the cloud
• Building solutions that run at optimal costs
• Build up a strong engineering team to execute on our infrastructure roadmap
• Recognize and reward employees to ensure they are unblocked to deliver on the roadmap
• Ensures all engineering projects, initiatives, are completed efficiently.
• Identify and mitigate potential risks related to infrastructure development and deployment.
• Be proud of what you work on, obsess about the quality of the work you produce

What skills do I need?

• 15+ years of experience in software development in product companies
• 7+ years of recent experience in building reliable, available, scalable and performant infrastructure components in SaaS web applications
• Deep understanding of design principles and design patterns in building SaaS applications to work with data and processing data at scale
• Willing to be handson with coding, design and architecture
• Forward-thinking and ability to develop a long-term strategy for infrastructure development aligned with business goals.
• Keen business sense and demonstrated ability to partner to work with multiple stakeholders and deliver business results
• Experience managing an engineering team through multiple release cycles
• Understanding of financial management in the context FinOps to optimize costs and resource allocation.
• Deeper understanding of AWS solution architecture
• A significant part of work done on the Microsoft stack
• Strong logical, analytical and problem-solving skills
• Excellent communication skills and ability to work across multiple disciplines and functions. Communicating with technical and non-technical stakeholders, conveying complex ideas in a clear and concise manner.
• Strong customer empathy and ability to handle customers sensitively in escalated situations
• Can work in a fast paced, ever changing, start-up environment

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.