Senior Business Analyst - Payments Strategy

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

Read more about our marquee customer event Innergize at Innergize 2024

Position Overview:

In this role, you will play a critical part in driving strategic initiatives for the growth of Zenoti’s Fintech business. You will be part of the business team responsible for managing the payments charter in Zenoti. You will collaborate with cross-functional teams (Finance, Product, Engineering and Marketing) to implement new payment features for Zenoti’s global customers and track the success of these features.

Responsibilities:

1. Data Analysis and Reporting: Analyze payment data to identify trends, opportunities, and potential risks. Develop and maintain comprehensive reports and dashboards to track key metrics and performance indicators.
2. Process Improvement: Identify opportunities to optimize payment processes, reduce costs, and enhance customer experience. Implement process improvements and streamline workflows.
3. Financial Analysis: Support financial analysis activities, including revenue forecasting, expense tracking, and reconciliation.
4. Project Support: Assist in the planning, execution, and monitoring of payment-related projects and initiatives.
5. Cross-Functional Collaboration: Work closely with teams across the organization, including finance, product, engineering, and marketing, to ensure alignment and effective collaboration.
6. Stakeholder Management: Effectively communicate insights and recommendations to key stakeholders, including senior leadership.

Qualifications:

1. Academically trained in preferably a quantitative field including Finance, Engineering, Statistics, or any technical major. MBA from Tier 1 college preferred.
2. 2+ years of experience in consulting, analytics, Finance, or other business-related functions.
3. Professional experience with data querying languages (e.g., SQL) and proficiency in quantitative analysis geared towards drawing actionable insights from complex datasets.
4. Understanding of or exposure to the payments domain is good to have.
5. Excellent communication skills, both written and verbal, with the ability to convey complex concepts in a clear and concise manner.
6. Proactive, detail-oriented, and able to work independently while managing multiple priorities simultaneously.
7. Strong desire to work in a fast-paced and innovative environment.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.