Lead UX Designer

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

At Zenoti, we create technology for the beauty and wellness industry and currently power over 12,000 salons, spas, medspas, and fitness studios in over 50 countries. Our customers want to look good and feel great, and so should our software. Come join us to craft the next generation of experiences as we take Zenoti from a leading enterprise platform to a new phase that focuses on delight, engagement and simplicity.

We are looking for progressive designers who care about making great products and are willing to build and test iteratively to get to the best solution for different technologies, devices, and mindsets. Here are some of the things we value most.

• Curious minds with an appetite for learning
• Strong points of view paired with a healthy dose of humility
• Collaborative mindsets, eagerness for a quality critique, and a great sense of humor
• Ability to give and solicit feedback from other teammates to continually raise our bar for quality
• User-centric and strategic approaches
• Strong understanding of established design patterns and latest trends in design and technology

What Will I be doing?

• Lead and conduct end-to-end user research — interviews, usability studies, field insights, surveys, journey mapping.

• Translate research findings into clear user needs, opportunity areas, and prioritised product problems.

• Design flows, wireframes, prototypes, and interaction models for product experiences.

• Work closely with PM + Eng to shape product requirements and define solutions grounded in user behaviour.

• Run usability testing and measure experience outcomes before/after releases.

• Collaborate with visual design, content, and engineering to ensure high-quality implementation.

• Co-own success metrics for features and continuously refine experiences post-launch.

What Skills do I need?

• Strong foundation in interaction design — flows, wireframes, task models, prototyping.

• Ability to conduct and synthesise user research independently (interviews, usability studies, surveys, behavioural insights).

• AI-native mindset — uses AI tools naturally for ideation, rapid exploration, synthesis, and creative acceleration.

• Fluency with modern design tooling (Figma + AI add-ons, Diagram, research analysis tools, prototyping tools).

• Strong grasp of usability heuristics, accessibility, mental models, and human-centred decision-making.

• Comfortable working in ambiguity — can bring structure, clarity, and forward progress without waiting for perfect inputs.

• Excellent communication + storytelling — can defend decisions, influence stakeholders, and present research/design clearly.

Benefits

• Best in industry salary and equity in the company
• You will receive medical coverage for yourself and your immediate family
• An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions
• Unlimited vacation
• Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives"

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.