Payment Operations Manager

About Zepz

Zepz is the group powering two leading global remittance brands: WorldRemit and Sendwave. Since 2010, we have been disrupting an industry previously dominated by offline legacy players with our relentless focus on reducing the cost of remittances and increasing safety and convenience for our users. 

Every day, our people work to unlock the prosperity of cross-border communities through finance and technology - driven by our vision of a world that celebrates migrants’ impact on prosperity, at home and abroad.

In 2023, our brands helped cross-border communities send over $15bn from 50 countries to recipients in 130 countries. We operate over 2800 money transfer corridors worldwide and employ over 1,000 people globally. Zepz is a remote-first employer, with team members located across six continents

Come join us!

Zepz.io

Our Commitments:

1. We act like owners - We are relentlessly delivering for our users and spending money thoughtfully. 
2. We embrace embarrassing honesty - We function best when we're open and honest with one another — especially about our challenges and doubts. 
3. We have a bias to action - We get to first outcomes quickly, iterate and learn. 
4. We strive to be better - We may make mistakes, but always learn from them.
5. We are inclusive - to better reflect and serve our users.

About the role:

Zepz is looking for a data-savvy, outcomes-oriented Payment Operations Manager to join our new end-to-end Financial Reconciliation Team. In this role, you will leverage your advanced data skills to uncover, understand, and resolve complex and high-profile business challenges. In direct collaboration with other Zepz teams and our external partner network, you will play a crucial part in achieving both positive financial results for Zepz and an improved payments experience for our users.

About the team:

This is a cross-functional team made up of data analysts, accountants, and operations managers. Its scope reaches beyond performing traditional financial reconciliations to cover upstream partner data procurement and analysis, downstream investigations of mismatched records, and cross-org engagement to fix root causes of reconciliation breaks. This team’s core mission is to ensure that we accurately represent money owed to or from partners in our financial statements. It is the ultimate backstop to make sure Zepz is doing right by every user in paying out their funds and getting back money we’re owed to further invest in our business. It prevents losses by quickly surfacing errors in our payments processes before they compound and works cross-functionally and with external partners to ensure timely investigation and resolution of problems.

What you will own:

• Independent data analysis: Writing SQL queries and creating dashboards to support in identifying, strategically investigating, and easily tracking losses 
• Investigation and resolution: Running investigations into all mismatched transactions internally and / or externally with our partners and resolving transactions to their accurate statuses
• Loss prevention: Minimizing business and user losses by identifying and resolving the root causes creating them 
• Loss disputes: Disputing losses with external partners based on data-driven analysis 
• Early loss detection: Working with product and engineering teams to develop mechanisms to detect and investigate potential losses faster 

What you bring to the table: 

Skill Requirements:

• 2+ years in a data-focused role: 
• You have advanced SQL and data querying expertise - you have built at least 20 data products via dashboards or automated sheets; you can run advanced queries (nested and sub queries)
• You easily develop comfort with main databases, tables and how they interplay
• You excel at pattern recognition and when given multiple tables of data can identify what’s relevant, join the tables, create views, clean the data, and then use that data to build frontend dashboards at a high level 
• You have used SQL to eliminate manual work
• Strong communication skills and demonstrated ability to drive results cross-functionally 
• You have experience running cross-functional projects that use data to directly resolve business problems or achieve business goals
• You can easily analyze large, complex datasets and pull out the trends and implications  
• You have experience documenting and presenting your findings in an accurate, straightforward manner so that important takeaways can be easily understood by other teams and senior leadership
• You have third-party relationship management experience, and a natural ability to build rapport and collaborate to successful outcomes with senior external stakeholders and internal colleagues 

Working style:

• You are comfortable + excited to work asynchronously + independently in a remote team environment. The broader Financial Reconciliation team and Zepz team span a multitude of time zones, and we are not all online together at the same time. Your Manager is currently based in Spain
• You are a detail-oriented self-starter who takes initiative, self-manages, and requires little day-to-day direction to be successful
• You don’t stop asking “why” until you understand the root cause of an issue. You develop solutions from first principles – “what is the best way to do this” rather than defaulting to what has been done before
• You are results-driven and not afraid to roll up your sleeves to get things done no matter the task
• You are a world-class prioritizer - you can quickly take a long list of priorities and stack rank them based on what’s most important to do first, and why. You are comfortable putting tasks on the back burner, so you can focus on the highest impact work
• You are comfortable working in ambiguous, fast-paced, and quickly changing contexts

Bonus points if you have: 

• Experience investigating and disputing reconciliation issues
• Advanced Mode + DataBricks experience 
• Blackline experience
• Experience working at a payments or fintech company
• Experience working in a remote, fast-paced, nimble environment (e.g., startup, remote company)
• Fluent in Spanish and / or French

What you’ll get from us 

Please note that the benefits below will apply to permanent roles.  

We have five core benefits for our talent in the US, UK, Philippines, Poland, and South Africa. specifically:

• Unlimited Annual Leave: Feel free to make the most of your time off and maintain a healthy work-life balance! 
• Private Medical Cover: ​​You can opt-in to a Private Medical Insurance scheme. This provides you with access to thorough medical coverage, so you can feel confident in your health and well-being.              
• Retirement: We offer pension schemes to help you plan for and secure your future. 
• Life Assurance: Life assurance is available to give you peace of mind and protect your loved ones in case of the unexpected.
• Parental Leave: We offer competitive parental leave schemes to ensure you are spending as much quality time with your new bundle of joy as possible. 

We are also remote-first as an organisation, offering flexibility for you to work where you need to be most productive. In addition to the above, you will discover that we have a range of secondary perks (such as the cycle-to-work scheme and employee discounts) depending on your location, to help you thrive at Zepz!  

Why choose Zepz? 

• Our team of over 1,000  employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world but we also offer workspace in our talent cluster locations - spaces we can meet, collaborate and connect.
• We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs.
• We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.
• At Zepz, embodying our commitments binds us together. We are collectively passionate about striving to achieve our vision and purpose -  to continue to provide the best service to our users.

Ready to Apply?

Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter (optional), highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Zepz is a place where everyone can thrive. 

So however you identify and whatever background you bring with you, and if at all you might need any form of support to make the process as comfortable as possible, please let us know and give us a shot by applying. We want you to be excited to wake up to make an impact every day.