Senior Product Manager - Verification/KYC

About Zepz

Zepz Group is the group powering leading global remittance brands: WorldRemit and Sendwave. Zepz Group has been disrupting an industry previously dominated by offline legacy players by reducing the barriers to finance and increasing safety and convenience for users. Every day, Zepz Group and its brands work towards unlocking the prosperity of cross-border communities through finance and technology - driven by the vision of a world that celebrates migrants’ impact on prosperity, at home and abroad. Zepz served over 9+ million users through its presence in over 4,600 corridors with over 40 send countries and 90 receive countries

Come join us!

Zepz.io

Our Commitments:

1. We act like owners - We are relentlessly delivering for our users and spending money thoughtfully. 
2. We embrace embarrassing honesty - We function best when we're open and honest with one another — especially about our challenges and doubts. 
3. We have a bias to action - We get to first outcomes quickly, iterate and learn. 
4. We strive to be better - We may make mistakes, but always learn from them.
5. We are inclusive - to better reflect and serve our users.

What you will own:

As a Senior Product Manager for Verification at Zepz, you'll report to the Director of Product in our Identity domain. You will lead the strategy and execution for product features that enable Zepz to verify the identity of our customers and keep us in compliance with KYC and other regulations across our brands and geographic footprint. Your primary goals will include preventing duplicate accounts, enforcing KYC policies and helping customers verify their identity. You'll develop data-driven insights to guide decision-making, collaborate with cross-functional teams to execute promotional strategies, and continuously refine our loyalty offerings. We are growing fast and are at a stage where we want to move fast with high stability, so you'll have to be comfortable with making progress with incomplete or imperfect information.

Key Responsibilities

• Develop and manage the product roadmap for KYC, Compliance, and Duplicate Account Prevention functions, aligning with company goals and regulatory timelines.
• Collaborate with cross-functional teams—including Engineering, Operations, Customer Support, and Data Analytics—to deliver compliant, efficient KYC solutions.
• Streamline and refine KYC workflows to improve verification success rates and minimize onboarding friction.
• Monitor industry trends and regulatory changes, translating insights into impactful product updates.
• Leverage data analytics to evaluate product performance, identify bottlenecks, and optimize KYC processes while ensuring privacy and security.
• Identify and mitigate KYC and compliance risks, proactively establishing safeguards.
• Manage third-party vendors, ensuring compliance and performance standards are met.
• Advocate for customer experience improvements that balance regulatory compliance with a seamless user journey.
• Ensure alignment with international financial regulations and standards.

What you bring to the table: 

• Proven experience in product management within fintech or a similar industry, with a strong focus on KYC, compliance, or risk management. You have a solid understanding of regulatory requirements and their impact on business processes and user experience.
• Extensive experience designing, implementing, and optimizing KYC and compliance processes in a global or highly regulated context.
• Strong analytical skills with proficiency in SQL, data visualization tools, and statistical analysis. You’re skilled at building data frameworks to monitor compliance efficiency and assess performance against industry standards.
• You’re naturally curious and proactive, willing to dig into data, systems, and tools—including writing SQL or working through code snippets— to find answers and insights quickly.
• Demonstrated ability to work effectively in cross-functional, remote team environments across global time zones. You are comfortable with asynchronous communication and collaboration.
• Clear and collaborative communication skills. You’ll be making complex tradeoffs involving regulatory compliance, user experience, and business needs, and sharing these insights thoughtfully with stakeholders at all levels.
• Experience leading cross-functional initiatives to deliver successful KYC or compliance solutions that meet regulatory and user experience requirements.
• Self-starter mentality with a bias for action and an ability to operate independently in a fast-paced, global environment.
• Proven track record of using data-driven insights to guide decision-making and strategic direction in KYC and compliance initiatives.

Bonus points if you have: 

• A degree (or equivalent experience) in a quantitative or technical field such as statistics, economics, engineering, or computer science.
• Great taste for building delightful user experiences
• A familiarity with regulatory requirements in international payments.
• Creativity, flexibility, and the ability to handle ambiguity gracefully.
• A familiarity with any of the communities we serve

What you’ll get from us 

Please note that the benefits below will apply to permanent roles.  

We have five core benefits for our talent in the US, UK, Philippines, Poland, and South Africa. specifically:

• Unlimited Annual Leave: Feel free to make the most of your time off and maintain a healthy work-life balance! 
• Private Medical Cover: ​​You can opt-in to a Private Medical Insurance scheme. This provides you with access to thorough medical coverage, so you can feel confident in your health and well-being.              
• Retirement: We offer pension schemes to help you plan for and secure your future. 
• Life Assurance: Life assurance is available to give you peace of mind and protect your loved ones in case of the unexpected.
• Parental Leave: We offer competitive parental leave schemes to ensure you are spending as much quality time with your new bundle of joy as possible. 

We are also remote-first as an organisation, offering flexibility for you to work where you need to be most productive. In addition to the above, you will discover that we have a range of secondary perks (such as the cycle-to-work scheme and employee discounts) depending on your location, to help you thrive at Zepz!  

Why choose Zepz? 

• Our team of over 1,000  employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world but we also offer workspace in our talent cluster locations - spaces we can meet, collaborate and connect.
• We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs.
• We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.
• At Zepz, embodying our commitments binds us together. We are collectively passionate about striving to achieve our vision and purpose -  to continue to provide the best service to our users.

Ready to Apply?

Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter (optional), highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Zepz is a place where everyone can thrive. 

So however you identify and whatever background you bring with you, and if at all you might need any form of support to make the process as comfortable as possible, please let us know and give us a shot by applying. We want you to be excited to wake up to make an impact every day.