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Senior Director, Merchant Integration & Enablement

United States
  • Own merchant integration strategy: Lead pre/post-sales enablement, embedded payments, and scalable onboarding with clear impact metrics.
  • Drive cross-functional influence: Shape product direction as part of the senior PD&E team, embedding merchant needs into core roadmap decisions.
  • Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office 

Start your adventure with Zip

ZIP is hiring a Senior Director, Merchant Integration and Enablement to lead our merchant integration and technical enablement functions. This senior leadership role is responsible for ensuring seamless pre and post sales support, merchant and embedded integration, and the delivery of exceptional merchant experiences. You will be a critical leader in reinforcing and expanding ZIP’s position as a payments organization trusted by merchants and recognized for operational excellence and industry leadership.

As a key member of the Product, Design, and Engineering Leadership Team, you will play a central role in:

  • Driving pre sales technical support and post sales merchant enablement
  • Guiding merchants and partners through technical integrations and certifications
  • Acting as the merchant voice to help shape ZIP products and services
  • Building scalable processes that improve time to integration and long term merchant success
  • Partnering closely with Sales, Partnerships, Product Management, and Engineering to align priorities and deliver measurable outcomes

You will lead a high performing team of integration and technical enablement professionals and foster a culture of accountability, customer focus, and operational excellence.

Interesting problems you will get to solve

  • Define and execute the merchant integration and technical enablement strategy for ZIP US
  • Partner with Sales to deliver pre sales technical support, solution design, and integration readiness for prospective merchants and embedded partners
  • Lead post sales integration and technical enablement efforts that ensure merchants are successfully onboarded and supported at scale
  • Drive embedded partnership execution, ensuring ZIP is seamlessly integrated into partner platforms and third party ecosystems
  • Serve as the merchant advocate, ensuring merchant voice and industry perspective inform product strategy and roadmap decisions
  • Champion secure by design and resilient by design principles in all merchant integrations to meet regulatory and customer trust expectations
  • Establish and track key metrics including time to integration, merchant satisfaction, and SLA and SLO attainment
  • Build, lead, and develop a team of merchant integration and technical enablement professionals to deliver against strategic objectives

What you will bring to the team

  • Ownership and accountability – you proactively address challenges, reduce merchant friction, and work to elevate standards and outcomes.
  • Industry expertise – you bring strong payments experience with a deep understanding of merchant services, acquiring, and embedded payments models.
  • Technical acumen – you can translate complex payment and integration concepts for both technical and business stakeholders.
  • Exceptional communication and presentation skills – you are confident in engaging merchants, industry partners, and internal executives, representing ZIP with credibility and influence.

Experience and Education

  • Bachelor’s degree in Business, Computer Science, Engineering, or a related field; a graduate degree is a plus
  • 12+ years of experience in payments, merchant services, or fintech with at least 5 years in senior leadership roles
  • Direct experience leading pre sales support, post sales merchant enablement, or integration teams in a payments context
  • Proven ability to scale merchant onboarding, integration, and technical enablement models in regulated, high trust environments
  • Strong track record of partnering with Sales, Product, Engineering, and Partnerships to deliver commercial and technical outcomes
  • Demonstrated success in building and leading high performing teams that deliver measurable results

Leadership and Mindset

  • Inspiring leader with strong presence and the ability to influence across internal and external stakeholders
  • Strategic thinker with operational discipline who balances customer needs, compliance requirements, and business priorities
  • Inclusive and pragmatic leader who values diverse perspectives and builds high performing teams aligned to ZIP’s mission

Skills and Expertise

  • Deep understanding of merchant payments ecosystems including acquiring, processing, and embedded models
  • Expertise in solution engineering, merchant integration, onboarding, and lifecycle enablement
  • Familiarity with payment compliance frameworks including PCI DSS, SOC2, and Reg Z
  • Metrics oriented leader with focus on integration efficiency, merchant satisfaction, and operational excellence

AI Competency

  • Demonstrated understanding of how generative AI and machine learning can be responsibly and effectively leveraged within merchant integrations
  • Experience integrating AI into workflows and technical strategies, either directly or by leading engineering teams doing so

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

  • Flexible working culture
  • Incentive programs
  • 20 days PTO every year
  • Generous paid parental leave
  • Leading family support policies
  • 100% employer covered insurance
  • Learning and wellness subscription stipend
  • Company-sponsored 401k match

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations. The annual base Pay Range for this position is $217,000 - $260,000 USD. This range reflects our US national compensation (USN). Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. If hired, employees will be in an 'at-will position'.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique. Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants. We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do. I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms. Zip participates in the federal government’s E-Verify program

Zip does not accept unsolicited resumes from recruitment agencies or search firms. Any resumes submitted without prior agreement will be considered property of Zip and no fees will be paid.

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