Back to jobs
New

Senior Enterprise Architect, CIAM

United States
  • Senior Enterprise Architect with deep expertise in Customer Identity & Access Management design and implementation.
  • Engineering leader who fosters collaboration, innovation, and operational excellence through strategic leadership and continuous improvement
  • Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office 

Start your adventure with Zip

Join Zip’s Enterprise Architecture organization and help shape how millions of customers securely register, authenticate, and interact with Zip’s products. We operate at a significant scale, balancing customer experience, security, fraud prevention, and regulatory obligations across a diverse and rapidly evolving product ecosystem.

We are seeking an accomplished Senior Enterprise Architect to serve as the strategic authority for Customer Identity and Access Management at Zip. This is an architecture-first, consultative leadership role focused on defining vision, principles, and target-state architectures rather than day-to-day operational delivery.

You will influence platform direction, guide modernization initiatives, and act as a trusted advisor to senior stakeholders while ensuring customer identity remains a foundational, secure, and scalable digital capability.

Interesting problems you’ll get to solve

CIAM Vision & Thought Leadership

  • Define and own Zip’s long-term CIAM strategy and architectural vision.
  • Establish customer identity as a foundational digital capability that supports growth, trust, and risk management.
  • Act as the internal subject matter expert on CIAM trends, patterns, and emerging technologies.
  • Champion modern, passwordless, and low-friction authentication approaches including passkeys, biometrics, device binding, and adaptive authentication.

Architecture & Design Authority

  • Define target-state CIAM architectures covering registration, authentication, authorization, session management, consent, and recovery.
  • Develop and maintain CIAM reference architectures, design principles, and decision frameworks.
  • Provide architectural guidance and design review for customer-facing identity implementations.
  • Ensure CIAM designs integrate cleanly with fraud, risk, data, and analytics capabilities for adaptive and contextual trust decisions.

Consultative Partnership

  • Serve as a trusted advisor to Product, Engineering, Design, and Platform teams on customer identity design decisions.
  • Influence product and platform roadmaps to ensure identity experiences are consistent, secure, and scalable.
  • Partner with Security to align CIAM designs with enterprise risk posture, regulatory expectations, and control requirements.
  • Collaborate with Fraud and Risk teams to incorporate behavioral, device, and contextual signals into authentication strategies.

Governance & Alignment

  • Contribute to and help shape identity governance forums spanning Security, Enterprise Architecture, Product, Risk, and Engineering.
  • Define shared CIAM standards, risk thresholds, and architectural guardrails.
  • Ensure alignment between customer identity patterns and broader enterprise identity principles.
  • Provide guidance on ownership boundaries between CIAM platforms and workforce IAM systems.

Strategy, Maturity & Advisory

  • Define CIAM maturity models and modernization roadmaps.
  • Advise leadership on strategic investments in CIAM platforms, authentication technologies, and identity infrastructure.
  • Monitor regulatory, privacy, and industry developments impacting customer identity and authentication.
  • Help leadership evaluate trade-offs between security, user experience, fraud prevention, and operational complexity.

What you’ll bring to the team

Educational Background: A bachelor's degree in Computer Science or Software Engineering.  A graduate degree is preferred.

  • Technical Leadership: Demonstrated ability to lead technical initiatives, guide teams, and inspire confidence. Proven track record of successfully leading large-scale CIAM projects with a focus on performance, scalability, and reliability.
  • Prior Experience and Expertise: 10+ years of experience in identity, security, and enterprise architecture, with deep expertise in Customer Identity and Access Management (CIAM) for large-scale, customer-facing platforms, including OAuth 2.0, OpenID Connect, and SAML, and experience leading CIAM strategy, architecture, and modernization initiatives leveraging passkeys, biometrics, device trust, and adaptive MFA.
  • Mentorship: Experience mentoring and guiding engineering teams. Strong ability to foster a collaborative and high-performing engineering culture through knowledge sharing, technical mentorship, and cross-functional partnership.
  • Cross-Functional Collaboration: Exceptional communication and stakeholder management skills, with the ability to influence and drive alignment across engineering, product, and security teams on complex technical projects.
  • AI: Experience driving adoption of AI-based development tools, and a strong understanding of their potential and limitations.
  • TOGAF certification, prior architecture experience and experience in fintech are attributes of your profile that can set you apart from other candidates.  

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

  • Flexible working culture
  • Incentive programs
  • Unlimited PTO
  • Generous paid parental leave
  • Leading family support policies
  • Company-sponsored 401k match
  • Learning and wellness subscription stipend
  • Beautiful Union Square office with a casual dress code
  • Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

The annual base Pay Range for this position is $190,000 - $200,000. This range reflects our US national compensation (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. 

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms

Before you apply, give Zip a try   -> rebrand.ly/check-zip-out

Zip participates in the federal government’s E-Verify program

Create a Job Alert

Interested in building your career at Zip Co Limited? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zip Co Limited’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.